Abstract: In 1999, JBA launched its @ctive Enterprise Series product line, which allows customers to dynamically model and continuously update their business processes. While the merger with GEAC brings some positive prospects, JBA's ambitious R&D pipeline may be jeopardized.

Abstract: A Japan-based department store chain was experiencing fast growth, opening new stores in commercial complexes at prime locations. The company’s existing business intelligence (BI) tool took up to 12 hours to update sales data from the point of sale (POS) systems. Discover how the company reduced this time, while providing managers the reporting abilities they needed to control sales and improve customer satisfaction.

Abstract: When Microsoft researched nearly 200 companies with more than 250 PCs using applications in the Microsoft Dynamics line of business management solutions, the common issue was the need for modern systems. These companies wanted to avoid mistakes caused by manual processes, integration problems with other systems, and more. Explore these companies’ experience with using Microsoft Dynamics to update business processes.

Abstract: Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital began to implement an intranet to provide information to employees, with an update in 2003 to provide visibility of corporate information. Learn how the company is integrating a content management system with portal tools to integrate processes and improve efficiency.

Abstract: Even if your company is facing budget cutbacks in other areas, you should consider how a well -implemented sales force automation (SFA) suite can significantly improve both customer satisfaction and your revenues. When looking to update your SFA suite, focus on five critical areas of functionality, including workflows, communication tools, and storage capacity. Find out how to reduce your SFA total cost of ownership (TCO).

Abstract: Before you decide if you need to update your financial management software, you should ask some questions about five key areas of your operations. For example, does your current system generate the types of reports you need? And does it allow your processes to support your policies? Evaluate all the challenges you face with your current financial management software—and find out how you can overcome them with an upgrade.

Abstract: With the advent of voice over Internet protocol (VoIP) and virtual private branch exchange (PBX), phone calls are treated more like e-mail—with no loss of connection quality. Now, are you looking to update with a phone system that can grow with you, and allow for a remote data center? Find out how to generate cost savings and productivity gains with these tips to modernizing your business phone system.

Abstract: Joshen Paper & Packaging needed to update its enterprise resource planning (ERP) distribution system. Joshen partnered with Vormittag Associates Inc. (VAI) and found a solution that consolidates its financial reporting and provides its sales team with real-time inventory information access. The result: faster inventory turnaround and order fulfillment—and to date, about 100 new clients in its customer base.

Abstract: Installing software and patch updates can be frustrating and time-consuming for IT staff and users alike. But it's critical to update your computers regularly to keep security filters current. This need increases exponentially if your users are mobile and geographically dispersed. Should this continue to be the responsibility of your IT staff? Or should you outsource this function to a managed service provider (MSP)?

Abstract: By integrating data from disparate systems and delivering data in a management dashboard on a personal digital assistant (PDA) or cell phone, Persistent enabled service engineers to collect and update data related to tire usage. This solution seamlessly integrated approximately 1,000 dealers in more than 15 European countries to central data servers and a CRM solution. The result? Improved customer end acquisition and satisfaction.

Abstract: The total cost of ownership for on-demand solutions is much lower than that of traditional on-premise solutions, even when evaluated over a three- to five–year period. In fact, on-premise solutions require significant investments in IT infrastructure and application deployment, support, and update resources—investments that most small to medium businesses (SMBs) are in no position to afford.

Abstract: When The Clientele Group of Epicor Software Corporation was faced with scalability and performance limits in their CRM software, they redesigned their application around the Microsoft® .NET Framework. A server architecture based on SQL Server™ 2000 and XML Web services removes their scalability limits, and supports multiple client applications. A smart client built with Windows® Forms gives customer support personnel a responsive application that is easy to deploy and update. A Web portal built with ASP.NET Web Forms gives authorized customers access to the same records as customer support sees internally. The new architecture can support 500 users on a single dual-CPU server, and offers many ways to scale up and out.

Abstract: Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and payroll information. It often includes time-off management, and can serve as a central portal for communicating company documents and announcements. ESS disperses routine tasks back to the level of origination--employees and their managers.

Abstract: Hartman Rauta Oy (Hartman) had been using IBM Lotus Notes V7 software as its legacy e-mail and messaging platform. Although satisfied with the existing system, the company wanted to take advantage of updates and improvements available in the latest version. Hartman also wanted to implement a virtual group working environment to support improved communication and collaboration. Learn how Hartmann managed the update.

Abstract: R.G. Barry, a leading developer and marketer of accessory footwear, lacked real-time visibility into production schedules at its factories. As a result, the company built more safety stock, required long lead times, and could not quickly update customers on the status of their orders. Find out how a new Web-based global sourcing solution helped R.G. Barry free up cash and minimize the risk of carrying excess inventory.

Abstract: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with 'that company.' Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

Abstract: Like all fast-growing companies, Ruckus Wireless needed to continue to innovate quickly, speed products to market, manage costs, and meet quality and regulatory compliance requirements—while ramping up its infrastructure to manage the orders, requests, and relationships resulting from its growth. Ruckus looked for—and found—a solution to help it avoid costly errors related to manual processes. The new solution allows the extended enterprise to view and update product information, and more.

Abstract: Businesses of all sizes and in all industries are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after installation. The question isn’t whether a typical ERP solution supports change, but rather at what cost? Learn what midsize companies are doing about maintaining, modifying, and updating their ERP systems post-implementation, and what you could be doing better.