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How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » uses caller id to retrieve customer


Building the Path to Better Profits: Implementing ERP Technology to Successfully Achieve Return on Investment
When it comes to software implementations, organizations large and small share common goals of rapid deployment and return on investment. Unlike large

uses caller id to retrieve customer  threats such as Trojans, viruses, worms, and spyware represent a major threat to small businesses. These threats are for the most part not just built to target specific large enterprises. These threats are instead built to target and exploit known weaknesses in widely deployed applications like Microsoft Internet Explorer, Windows desktops, Web servers of various flavors, mail servers, and so on. They are then dropped into the wild seeking out weak application software that nearly every business of Read More
How to Use Lotus Domino to Publish Policies and Procedures Online
Does your company have a simple way to publish and maintain internal documentation? If people are using workarounds instead of reading documents on the

uses caller id to retrieve customer   Read More
The Ultimate Guide to Quote-to-Cash
Whether you are in sales, sales ops, legal, finance, operations, or any management position, you share one common goal with everyone else in your company—the

uses caller id to retrieve customer  quote to cash, quote-to-cash, quote-to-cash automation, sales lifecycle, CPQ, configure price quote, product and service configuration, contract negotiation, contract execution, billing, order management Read More
How to Create Dashboards People Love to Use
Dashboards have become a standard business tool over the last decade. Dozens of dashboard-building solutions have sprung up to meet the demand. Yet in the

uses caller id to retrieve customer   Read More
End-to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow
To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that

uses caller id to retrieve customer   Read More
To ERP or Not to ERP (In Manufacturing, It Isn't Even a Question)
Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to

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Got BI? Now You Need to Hire a Data Geek. Here’s What to Look For.
According to a poll conducted by KDnuggets, salaries in the analytics and data mining space are up in 2011. While there is no direct proof that the data

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The “Case-by-case Syndrome”: How to Make Sure Your New Business Processes Don’t Lead to a Nasty Case of Exception Management
Have you ever shelved a business process because it was getting too complex? Or because you felt like you were dealing with an “exceptional” situation

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5 Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline
There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to

uses caller id to retrieve customer  salesforce.com, sales performance, sales prospecting, quality sales, sales strategy Read More
From Right Brain to Retail: Cutting Time-to-market with PLM
Apparel companies have to cut their lead times in half if they want to stay competitive—a difficult task without the right product lifecycle management (PLM

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Ariba to Leave Integration to Specialists
E-purchasing vendor Ariba chooses Tibco Software to integrate back-end programs.

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Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

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The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence
This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses

uses caller id to retrieve customer  and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction. Read More
Expand Accelerators Datasheet: How to Use WAN Optimization to Solve the Server Consolidation Challenge
Delivering access to applications over the wide area networks (WANs) is now an essential aspect of any IT strategy to reduce total cost of ownership and improve

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