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Top Ten Ways To Get More From Your SiteMinder Deployment: How Identity and Context Virtualization Saves Money, Adds Flexibility, and Brings New Life to Your Portal
Enterprises are looking for incremental change to their infrastructure. The value of your portal lies in delivering a rich and secure experience across multiple

uses caller id to retrieve customer  Authorization,CRM,Directory Services,ERP,Portals,Security,Systems Management,Virtualization Security,WAM Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » uses caller id to retrieve customer


Got BI? Now You Need to Hire a Data Geek. Here’s What to Look For.
According to a poll conducted by KDnuggets, salaries in the analytics and data mining space are up in 2011. While there is no direct proof that the data

uses caller id to retrieve customer   Read More
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

uses caller id to retrieve customer  BI White Paper,Integrated BI Solution,VOC,Business Intelligence,Cost Reduction,Warranty Intelligence,Business Analysis,Business KPIs,KPI Analysis,BI Challenges Read More
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

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Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

uses caller id to retrieve customer   Read More
3 Reasons to Archive E-mail: Capacity and PSTs, Migration to Exchange 2010, and Compliance
E-mail is mission critical with corporate knowledge locked inside maiboxes. E-mail archiving solutions help organizations track e-mail transactions, restore

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8 Questions to Ask to Successfully Negotiate a Phone System Deal
The process of determining which phone system is best for your organization’s needs can be a time-consuming process. Yet, it demands your due diligence because

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From Right Brain to Retail: Cutting Time-to-market with PLM
Apparel companies have to cut their lead times in half if they want to stay competitive—a difficult task without the right product lifecycle management (PLM

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Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

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AMERICAN EXPRESS Selects TRADEX To Build New Business to Business Commerce Network
TRADEX product will simplify the adoption of Internet procurement solutions for American Express corporate customers and their supplier.

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From Problems to Ideas through to Innovation
Unsurprisingly, research shows that the majority of companies see their future predicated on how well they can innovate. However, just throwing IT technology at

uses caller id to retrieve customer   Read More
3D Systems to Acquire Geomagic: Set to Capture Market Share of Scan-to-CAD Market
Recently, 3D Systems signed a definitive agreement to acquire Geomagic. Geomagic develops the software that is used for scanning physical objects into 3D data

uses caller id to retrieve customer   Read More
Lynx to Donate Advanced Messaging to Linux Open-Source Community
Through the release of Lynx’s Messenger Technology code to the ‘Open-Source’ community they hope to gain a strong foothold in Linux messaging as the operating

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How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

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Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

uses caller id to retrieve customer  Best Buy,Wal-Mart,customer-centric,customer segmentation,staff alignment,demographics,conversion rates,customer service,CRM,customer relationship management,customer satisfaction Read More

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