Upgrade

To Upgrade, or Not To Upgrade: That Is Not The Question—But How ...

by P.J. Jakovljevic and Joseph J. Strub ... To Upgrade, or Not To Upgrade: That Is Not The Question—But How To Upgrade Is PJ Jakovljevic and Joseph J. Strub - November 21, 2006. ... http:/.../Research/ResearchHighlights/ERP/2006/11/research_notes/MI_ER_PJ_11_21_06_1.asp - 27k - 2006-11-21 Summary: Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After completing this rollercoaster ride, however, companies are typically faced with the question of whether to implement the latest, greatest version of the package.

Besieged By The CRM Throne Aspirants, King Siebel Delivers 'The ...

by P.J. Jakovljevic ... A Formalized Product Upgrade And Enterprise Application Integration (EAI) Strategy. As with the six prior releases of Siebel eBusiness ... http:/.../Research/ResearchHighlights/Erp/2001/12/news_analysis/NA_ER_PJ_12_21_01_1.asp - 16k - 2001-12-21 Summary: Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft?

Enterprise Software Service and Maintenance Alternatives

by P.J. Jakovljevic ... Logically, sales revenue should peak after each major upgrade, and then drop until the next one (on average, every 1218 months), creating a cyclical, erratic ... http:/.../Research/ResearchHighlights/ExecutiveView/2005/12/research_notes/TU_EV_PJ_12_22_05_1.asp - 21k - 2005-12-22 Summary: Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance?

HighJump Grows in a Period of Low Growth Through Adaptable, Broad ...

by Olin Thompson & P.J. Jakovljevic ... to provide their clients with a strong standard product set that requires limited modifications, making it easier and more cost effective to upgrade and to ... http:/.../Research/ResearchHighlights/Scm/2003/04/research_notes/EN_SC_XOT_04_15_03_1.asp - 21k - 2003-04-15 Summary: Although a combination of factors bodes well for HighJump's success, a key differentiating word at its camp is 'adaptability'. HighJump's approach to adaptability starts with an application platform designed to manage change. The combination of a set of adaptability tools and the ability to embed busines

How One Vendor Addresses Support and Maintenance Issues

by P.J. Jakovljevic ... User enterprises will have to conduct a thorough analysis to decide whether to upgrade to this foundation product from their current platforms. ... http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/EV_ER_PJ_04_27_07_1.asp - 15k - 2007-04-27 Summary: SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

Enterprise Process Improvement (EPI) Software: Customer and ...

by Joseph J. Strub ... 1. Introduction. 2. What Are Your Upgrade Options? ... What Are Your Upgrade Options? Your options are whether to upgrade or not. Well, that was painless. ... http:/.../Research/ResearchHighlights/Erp/2004/08/research_notes/MI_ER_XJS_08_16_04_1.asp - 21k - 2004-08-16 Summary: Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, ther

ROI Systems Defies The Odds Through Delighted Customers Part Three ...

by P.J. Jakovljevic ... software modules, integrated with the existing product), refresh services (ie, reinstall the software using the most current release) and upgrade services (ie ... http:/.../Research/ResearchHighlights/Erp/2003/06/news_analysis/NA_ER_PJ_06_04_03_1.asp - 17k - 2003-06-04 Summary: ROI System is definitely a 'user's vendor' that should raise the bar for customer care best practices amongst its competitors.

Support for Old Releases-Good for the User but Is It Good for the ...

by Olin Thompson & P.J. Jakovljevic ... But why do they want to resist the upgrade? As with many things in business, the cost of upgrade often outweighs the value of upgrade. ... http:/.../Research/ResearchHighlights/Erp/2003/12/research_notes/MI_ER_XOT_12_17_03_1.asp - 17k - 2003-12-17 Summary: The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good

What Is the Value Proposition of Support and Maintenance?

by P.J. Jakovljevic ... These components also drive the need for some laggard customers to upgrade, since these components' infrastructures and technology stacks will need to be ... http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/EV_ER_PJ_04_02_07_1.asp - 28k - 2007-04-02 Summary: Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

Provia Proves Its Way To Success Part Three: Competitive Strategy ...

by P.J. Jakovljevic ... tends to be among the most customized of enterprise applications, which often makes it more affordable for companies to forego the upgrade process and just ... http:/.../Research/ResearchHighlights/Scm/2003/04/research_notes/EN_SC_PJ_04_10_03_1.asp - 23k - 2003-04-10 Summary: Provia's international reach, attractive products and services, and highly referenceable customer base often positions it well in the highly competitive SCE market. Provia might stand apart from its peers in the enterprise applications industry by claiming that behind every one of its installations is a