Abstract: Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises must be aware of the potential issues associated with functions and features that are not part of core CRM functionality.

Abstract: TradeBeam has been striving to distinguish itself by offering more than order and shipment tracking. It aims to improve the management of core global trade activities: order, shipment, and financial settlement.

Abstract: When selecting a point of sale (POS) solution, users have a choice between stand-alone solutions and integrated solutions. They should first evaluate core and non-core components of POS systems, and assess the strengths and weaknesses of best-of-breed and integrated approaches.

Abstract: The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and warehouse management systems.

Abstract: At Jabber, Inc., security is a core priority in every phase of design, implementation, and deployment. We aggressively apply lessons learned from other Internet-scale technologies and from our work with customers in the financial, government, and telecommunications sectors to achieve continuous improvement in the security profile of our products. In this whitepaper, we delve into the core security features of Jabber XCP.

Abstract: There are seven core operational measures that can be leveraged to fine-tune a company’s business processes and achieve a higher return on capital employed (RoCE). Even modest gains in these measurements can spur a significant increase in RoCE. If the level of performance against each core operational measure rises by just one percentage point, for example, RoCE can nearly double.

Abstract: Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage by aligning managers and employees with corporate goals. There is now a statistical and causal relationship among key HCM applications and operating income growth.

Abstract: Despite solid horizontal ERP functionality, product flexibility, and very good customer service, Infinium's challenge remains its lack of mind share and brand awareness outside of its hospitality stronghold.

Abstract: 2000 and 2001 were difficult times for Infinium resulting in a substantial decrease in revenue and significant restructuring. After a thorough soul-searching exercise at the end of 2001, the company entered 2002 with product offerings that are going back to its roots, and with a determination to sustain success within three key target markets. The result is a renewed employees' and the market's enthusiasm for the company moving forward.

Abstract: Apple has opened up the source code for the kernel of their next generation operation system, Mac OS X. Et tu, Redmond?

Abstract: C-commerce alliances are primary drivers of the demand for the predictive capabilities of Enterprise Impact Simulation. Information about IT systems is becoming more valuable than the systems themselves because it is our entry fee to the alliance model, and admission to the alliance is a prerequisite for survival of the business. IT organizations should move quickly to satisfy the new value proposition their companies require of them.

Abstract: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

Abstract: Human resources (HR) systems have been around for many years, providing robust and efficient solutions for companies of all sizes. When properly designed, implemented, and maintained, these systems allow companies to engage and nurture their employees and critical processes. When these systems are neglected, however, the result is a loss of competitive edge, increased employee dissatisfaction, and unnecessary costs.

Abstract: Many companies are struggling to comply with a patchwork of regulations related to sensitive corporate information. As a result, companies are looking for new database security and auditing solutions to help prevent unauthorized access to confidential information—and to satisfy internal and external auditors—without the performance loss and insider security risk of traditional database management system (DBMS) logging approaches.

Abstract: While Glovia continues its revamping as a holistic B2B e-business provider for manufacturers and service companies beyond core ERP, its ongoing management reshuffling, its fledgling channel and traction for multiple products will be challenges to be tamed.

Abstract: Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software are to reduce their costs, improve quality, obtain flexible staffing levels, and obtain improved service and support so they can focus on their core competence such as, designing clothes, managing equity portfolios, or running hospitals. Choosing whether to outsource or not is a strategic decision for a company. Once a company has decided to outsource, however, it must still choose an outsourcing approach that best fits it needs. This paper will describe the many different options for application software outsourcing, including the advantages and disadvantages of each alternative.

Abstract: Traditional enterprise systems have proven difficult to change and extend. The inherent problem of old core code and business logic duplication is part of the reason traditional enterprise resource planning systems have not readily taken to e-commerce.

Abstract: It appears as though SAP feels confident now that its software solutions outside of its core ERP can stand on their own and attract new customers.