Telephone Support

Great Plains Taps The Web To Deliver Product Support

by L. Talarico ... The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_05_00_1.asp - 9k - 2000-12-05 Summary: Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

The TM Group

... comprised of technology and financial management professionals including software/hardware engineers, consultants, trainers, telephone support specialists ... http://directory.technologyevaluation.com/profile.aspx?vid=17381 - 10k

Discrete Manufacturing (ERP): Global Shop Solutions One-System ERP ...

... classes taught at the annual users’ conference; implementation assistance; documentation manuals; on-line help; in-house telephone support; Global Shop’s ... http:/.../Global-Shop-Solutions-Global-Shop-Solutions-One-System-ERP-Solutions.html - 5k - 2009-11-18

Technology Mangement Concepts (TMC)

... professional services team will continue to provide outstanding support services via remote diagnostics, onsite support/training, email and telephone support. ... http://directory.technologyevaluation.com/profile.aspx?vid=17822 - 4k

Helpdesk LLC

... website to manage support requests and to publish self service knowledge bases on the web, reducing the need for costly and time consuming telephone support. ... http://directory.technologyevaluation.com/profile.aspx?vid=11173 - 3k

Scala Shows Far More Than A Bit Of A Backbone Part 1

by P.J. Jakovljevic ... multi-cultural environment. Scala also provides telephone support in over 15 different languages to support local users worldwide. ... http:/.../Research/ResearchHighlights/Erp/2002/08/research_notes/EN_ER_PJ_08_06_02_1.asp - 13k - 2002-08-06 Summary: Scala seems to be telling any competitor that two can play the game in the global enterprise market. Employing offense as the best defense, the company is determined to attack the satellite divisions of its bigger competitors, particularly those of SAP.

Outsourcing Service/Outsource Services Evaluation

... on a quarterly basis Australia Austria Automate telephone voice response Automated attendant systems Automated telephone support system Automatic call ... http://outsourcing.technologyevaluation.com/it-infrastructure/ - 29k - 2009-04-15

Engineer-to-Order (ETO ERP): Global Shop Solutions One-System ERP ...

... classes taught at the annual users’ conference; implementation assistance; documentation manuals; online help; in-house telephone support; Global Shop’s ... http:/.../Global-Shop-Solutions-Global-Shop-Solutions-One-System-ERP-Solutions.html - 6k - 2009-11-18

Mixed-Mode Manufacturing (ERP): Global Shop Solutions One-System ...

... classes taught at the annual users’ conference; implementation assistance; documentation manuals; online help; in-house telephone support; Global Shop’s ... http:/.../Global-Shop-Solutions-Global-Shop-Solutions-One-System-ERP-Solutions.html - 5k - 2009-11-18

Epicor's Mid-Market Pitch Becomes Higher For (One) Scala Part ...

by P.J. Jakovljevic ... flexibility to manage their global business more easily in a multilingual and multicultural environment, since Scala also provides telephone support in over ... http:/.../Research/ResearchHighlights/Erp/2004/12/news_analysis/NA_ER_PJ_12_15_04_1.asp - 19k - 2004-12-15 Summary: Scala, with main direct office coverage in Europe and the Far East, and through its network of partners and dealers in most remote, esoteric, and still low-penetrated markets, perfectly fits the description of an ideal Epicor supplement.