Business management solution users spend most of their time “heads down” in the business application, but they also need to use communication and desktop productivity tools. Thus, business solutions need familiar, easy-to-learn user interfaces. They need to be “process-centric” and role-based. And they need to provide a bridge between the worlds of structured business applications and unstructured desktop productivity software.
system for invoicing
to learn a different system or toggle back and forth. Additionally, for a Microsoft-centric organization, Microsoft Dynamics CRM enables use of existing IT investments, training, and technologies. Barriers to successful CRM implementations in the past have been the lack of employee adoption, use, and compliance across the organization. A key advantage of Microsoft Dynamics CRM is its native integration to core Microsoft products, which helps organizations mitigate risks of poor user adoption. Users can