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How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

service history maintenance  Do you need your service and maintenance solution to integrate with your GL, AR, PO, IC, OE, and SN systems? Do you want to track costs, revenue, and profits on jobs and projects? How many levels do you use in your account structure? At what level/s in a job do you need to override an account segment? Do you track work in progress? Do you track billings and revenue separately? When or how do you recognize revenue and costs? Do you calculate burden and overhead allocations?   Information Gathering Do you Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service history maintenance


Continuous Improvement Offers CMMS Maintenance Benefits
Computer maintenance management system (CMMS) packages are excellent tools for collecting, analyzing, and reporting data and can offer insight into a process

service history maintenance  allocation for needed response, service, and downtime, etc. By using a CMMS to identify non-value-added activities, process cycle-time can be shortened as part of a continuous improvement program. Allotted wait-time is usually the area of greatest opportunity for eliminating non-value-added activities. In turn, this reduces cycle-time. Maintenance and management spend a good deal of time waiting daily for parts, approval and operations to release equipment, etc. Similarly, operations and management can Read More...
Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features

service history maintenance  an ask the experts service that uses external expertise. Vendor demo For a company that's shopping around for a new CMMS, the Internet is a logical starting point. Many of the vendors provide download capability for demo software. Some may have a simulated interactive demo built right into the web site, while others prefer to have an electronic order form and ship a demo CD by mail or courier. Maintenance knowledge base One of the potentially more useful sections deals with providing information about Read More...
An Integrated Maintenance and Logistics Solution for Defense
Today’s defense industry needs maintenance and logistics software that increases the self-sustainability of weapons systems and allows system operators to

service history maintenance  and displays only the service and parts information that is relevant to the specified vehicle. As a result, maintainers work with greater confidence knowing that the information required to upgrade or repair a specific platform or weapon system has already been validated and that the data being used is the most accurate information available. The E-IML solution can also retrieve fault codes from the platform’s embedded diagnostic system. When connected directly to the platform, Enigma will Read More...
Service Parts Planning for Maintenance Management
Whether you have a small network with a couple of printers and a fax machine, or a sophisticated shop floor using robots, cranes, etc., you have to make sure

service history maintenance  maintenance operations Who offers service parts planning software? Some of the main players in this field are  Baxter , Clockwork Solutions , Logility , MCA Solutions , Oracle , Syncron , SAP , Servigistics, and Valogix . As it often happens in the business software world, these vendors offer more or less complete solutions for service parts planning and they have different approaches to manage this type of activity. Follow our blog to learn more on how each one of the above mentioned software providers Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

service history maintenance  Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

service history maintenance  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

service history maintenance  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More...
Rimini Street: The End of Full-price Software Maintenance Is Here!
In a recent press release, Rimini Street boldly declared the end of full-price software maintenance. The vocal and upbeat third-party software maintenance

service history maintenance  pricing, support features, and service contract terms from Oracle and SAP by providing customers with a  competitive proposal available online . Rimini Street believes competition is important in the marketplace—so even if a customer evaluates Rimini Street’s third-party support option and determines that it is not right for the company today, the customer can still use the Rimini Street proposal as leverage to get the best price and service terms from Oracle and SAP. Even if this is a mere Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

service history maintenance  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
Reliability Driven Maintenance--Closing the CMMS
The metric of plant maintenance should now be in the ability of the plant to meet the strategic goals of the company beyond customarily expected cost savings

service history maintenance  improved standards of customer service as it does to product quality. The importance of ascertaining the proper maintenance work as a result of a still ongoing plant maintenance approach evolution could even be deducted from analyzing several APICS Dictionary (the 11th Edition) definitions. Namely, the 1960s and 1970s were characterized by the Fix it when broken approach of merely reacting to unplanned and unwanted breakdowns. Associated with breakdowns is also a bad word, downtime , which is the Read More...
Maintenance Planning... Getting Back to Basics
Proper maintenance planning is the first step in moving from a reactive to a proactive mode. Yet organizations continue to struggle with establishing proper

service history maintenance   Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

service history maintenance  of Software as a Service Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

service history maintenance  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

service history maintenance  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...

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