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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 merchant service account


How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

merchant service account  human resources, time tracking, merchant services, and the specialized needs of accounting practices, and the construction, distribution, healthcare, manufacturing, nonprofit, and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading international supplier of accounting and business management software solutions and related products and services for small to midsized businesses. Formed in 1981, Sage Software was floated on the London Stock Exchange in 1989 and the Group

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Making the Move: What to Do When You’ve Outgrown QuickBooks


Your old solution provided the basic bookkeeping capabilities you needed to start your company. But now, you have more customers. More employees. More complexity. What do you do when your small business is no longer so small? Before you make the move to a more powerful accounting solution, you should gather the facts and compare solutions. Get started with 37 tips for finding the accounting solution that fits your needs.

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AccuPointe, Inc.


AccuPointe is a leading systems integrator and consulting company specializing in Sage Software's ERP and CRM business solutions. AccuPointe has been recognized by Sage Software as one of the premier business partners in the country. Sage Software has recognized AccuPointe for President's Circle, National Partner and appointed AccuPointe to the Business Partner Advisory Council. Our comprehensive expertise includes the distribution, direct to consumer, manufacturing, process manufacturing, field service and financial industries. AccuPointe offers several industry specific solutions built on a Sage Software ERP platform: Direct 500 for the Direct to Consumer and Multi Channel Merchant industry O2 for the Process Manufacturing industry Service Management Plus for the Field Service industry Job Ops for the Make to Order industry Whether your company is small or large, just starting out or ready for an upgrade, AccuPointe offers you the power to envision, connect and succeed. We offer you one stop for all of the tools you need to streamline your business operations and maximize productivity. Since 1992, AccuPointe has provided hundreds of uniquely tailored solutions to our customers. Our success derives from an unwavering desire to make each client a success. As an AccuPointe customer, you will have access to: A dedicated account manager who serves as your advocate and liaison between AccuPointe and the software publisher. Our team of certified business consultants who provide expertise in the areas of implementation, general consulting, and development. In addition, our proven methodology- that we have developed over the last 15 years- results in a seamless transition for you during the implementation phase. Our state-of-the art training facility and training courses, which are designed to provide a "hands-on" training experience so that you get the most out of your new investment. Local customer support available via telephone, e-mail and the Internet to address software questions and challenges. Frequent customer-centric communications, including executive briefings, company and product newsletters, user-group meetings, technical bulletins, product promotions and training schedules. Follow AccuPointe on Facebook, Linked In and Twitter.

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Solomon Stands the Test of Time Despite Changing Masters


It appears that several of Microsoft Business Solutions (MBS) Solomon's truly differentiating traits, which could not have been easily or quickly replicated by its seemingly more robust brethren products within the MBS division, will have been a good enough reason for Microsoft to continue to bolster the product rather than to consider any other less popular options (e.g., stabilization and replacement) to offer to Solomon's loyal customer base and resellers, some of which will have even feared the possibility.

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Understanding the PCI Data Security Standard


The payment card industry data security standard (PCI DSS) defines a comprehensive set of requirements to enhance and enforce payment account data security in a proactive rather than passive way. These include security management, policies, procedures, network architectures, software design, and other protective measures. Get a better understanding of the PCC DSS and learn the costs and benefits of compliance.

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Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

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Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

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6 Secrets to Simplify Field Service


Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

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ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

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Field Service Management (FSM) Software Evaluation Report


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system

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We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices


The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

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