Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.
included in lead time tracking
and government markets. Customers included Electronic Data Systems (EDS) Corporation , Reuters , H&R Block , AT&T Wireless , Cingular Wireless , US Cellular , Green Mountain Energy , Fifth Third Bancorp , and Qualcomm . In mid-1999, ServiceWare acquired the Molloy Group, Inc. , another KM provider specializing in CRM, and in 2000, it changed its name to ServiceWare Technologies. However, it wasn’t until 2005, when ServiceWare Technology merged with Kanisa Inc. , a privately held provider of SRM