PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list of application offerings. In the last few years, in the face of slowing cash flows from its traditional strongholds, it has gone full bore toward Internet-based enterprise-wide - even cross-enterprise - solutions, trying to enter the game and be competitive with other top tier ERP-turned Collaborative Commerce vendors. Showing fiscal growth and, very-recently, notably-improved market acceptance, Peoplesoft may be the enterprise software turnaround story of the last decade.
e crm services
product. On the front end, in the CRM space, there are notable gaps. There is no online, collaborative help afforded customers, either in the sales cycle or in the support cycle. In sales, PeopleSoft does not support Collaborative Web Browsing, any form of Interactive, Guided Selling, Online Chat, Call Me Now functionality, or Voice over IP (VoIP). In support, though there is the availability of an online knowledgebase for researching problems, there, again, are no Chat, Call Me Now or Voice over IP