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Documents related to » dispute and problem resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

DISPUTE AND PROBLEM RESOLUTION: Study Reveals Top 10 Requirements for Improving Event Resolution in IT Study Reveals Top 10 Requirements for Improving Event Resolution in IT Source: AlarmPoint Systems Document Type: White Paper Description: A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is
5/26/2006 7:55:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

DISPUTE AND PROBLEM RESOLUTION: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

DISPUTE AND PROBLEM RESOLUTION: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

DISPUTE AND PROBLEM RESOLUTION: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

Epicor s Vision and Strategy for Cloud ERP » The TEC Blog
Epicor s Vision and Strategy for Cloud ERP » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

DISPUTE AND PROBLEM RESOLUTION: AppFabric, Avalara, Cloud, Convey, data collection, distribution, document storage, emarketingsaas.com, enterprise resource planning, Epicor, epicor 9, Epicor Express Edition, ERP, financials, Insite Software, Manufacturing, multi tenant, paas, SaaS, SaaS ERP, shipping, Software as a Service, SQL Azure, TIE Kinetix, Village Green Global, Windows Azure, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-05-2012

Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.

DISPUTE AND PROBLEM RESOLUTION: Managing Customer Returns and RMAs Managing Customer Returns and RMAs Dr. Scott Hamilton - March 4, 2009 Read Comments Returned material is a significant issue in some manufacturing and distribution companies. Each step in the returned material authorization (RMA) process typically involves variations, and the compounding effect of these variations in a multistep process can quickly lead to extremely complex business processes and enterprise resource planning (ERP) system functionality. A key issue is
3/4/2009

Understanding and Managing Supply Chain Risk
Understanding And Managing Supply Chain Risk. Secure Documents and Other Software to Use In Your System, Understanding And Managing Supply Chain Risk. As supply chains continue to grow in size and complexity, companies are focusing more of their energies on managing supply chain risk. While the topic is gaining prominence in boardrooms, many companies do not yet fully comprehend the risks they face. But understanding risk is the first step to managing it—and using the right IT tools can help. Learn what steps you can take to better address your supply chain risks.

DISPUTE AND PROBLEM RESOLUTION: Understanding and Managing Supply Chain Risk Understanding and Managing Supply Chain Risk Source: SAP Document Type: White Paper Description: As supply chains continue to grow in size and complexity, companies are focusing more of their energies on managing supply chain risk. While the topic is gaining prominence in boardrooms, many companies do not yet fully comprehend the risks they face. But understanding risk is the first step to managing it—and using the right IT tools can help. Learn what steps
1/30/2008 10:22:00 AM

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

DISPUTE AND PROBLEM RESOLUTION: Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half Source: ServiceMax Document Type: Case Study Description: Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to
6/12/2013 2:28:00 PM

Time and Expense Management Applications
Time and Expense Management Applications. Search for Articles and Other Solutions to Delineate Your Diagnosis Related To Time and Expense Management Applications. Organizations of all sizes are tasked with increasing efficiency and revenues in a timely manner. Naturally, this leads them to consider automation. The critical question then becomes: is it more beneficial to build a time and expense management solution or to buy one? Overwhelmingly, organizations have proven that buying a solution results in greater value and success.

DISPUTE AND PROBLEM RESOLUTION: Time and Expense Management Applications Time and Expense Management Applications Source: Journyx Document Type: White Paper Description: Organizations of all sizes are tasked with increasing efficiency and revenues in a timely manner. Naturally, this leads them to consider automation. The critical question then becomes: is it more beneficial to build a time and expense management solution or to buy one? Overwhelmingly, organizations have proven that buying a solution results in greater value and success.
10/26/2006 1:31:00 PM

Bridging the Reality Gap Between Planning and Execution Part One: The Problem
At sites where both planning and execution modules are stand-alone implementations, neither deliver enough benefit because there are almost always manual connections and processes between these two crucial supply chain management (SCM) areas. Yet, planning and execution in the supply chain are slowly but surely converging because no plan is useful if it cannot be executed.

DISPUTE AND PROBLEM RESOLUTION: Bridging the Reality Gap Between Planning and Execution Part One: The Problem Bridging the Reality Gap Between Planning and Execution Part One: The Problem P.J. Jakovljevic - June 16, 2004 Read Comments The Problem Despite the fact that many manufacturers have invested in enterprise resource planning (ERP) systems and supply chain management (SCM) systems, most continue to use inopportune batch reports and pesky spreadsheets to manage their operation s performance. These have proven to be inefficient and
6/16/2004

ERP and BI: When 1+1=3
Prompted by volatile markets and a troubled economy, the need to contain or reduce costs is key for small to medium enterprises (SMEs). More and more SMEs are turning to enterprise resource planning (ERP) and business intelligence (BI) solutions to provide control and visibility. Each provides value, but the marriage of the two becomes the perfect storm, igniting improved performance and visibility.

DISPUTE AND PROBLEM RESOLUTION: ERP and BI: When 1+1=3 ERP and BI: When 1+1=3 Source: SAP Document Type: White Paper Description: Prompted by volatile markets and a troubled economy, the need to contain or reduce costs is key for small to medium enterprises (SMEs). More and more SMEs are turning to enterprise resource planning (ERP) and business intelligence (BI) solutions to provide control and visibility. Each provides value, but the marriage of the two becomes the perfect storm, igniting improved performance and visibility. ERP and
7/8/2010 2:51:00 PM


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