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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 dispute and problem resolution


TurtleSpice ERP! (Week 4)
The story so far: Mike Chelonia, TurtleSpice’s comptroller, has been tasked to select an ERP system by his CFO. Facing pressure from his VP Wade Sharkey to

dispute and problem resolution  workshops, meetings, reviews, and dispute resolution mechanisms. “The beauty is, you can use this for anything you want. Do it once, use it for your software selection project, your org change management, your training processes, you name it.” This is going to be a hell of a lot of work, thinks Mike. At least three months. He wonders if he can enlist his CFO’s help to steer this by the TurtleSpice selection team. Unfortunately, lately the CFO has been stumbling around like he’s on the verge of a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Incentive Management (EIM) RFI/RFP Template

Modeling and Strategic Analysis, Payee Database, Payee Sub-ledger, Compensation Plan Administration, Compensation Calculations, Views and Reports, Exception Data Resolution Management, Security and Compliance, Integration and Interfacing Requirements, Application Technology 

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Enter Enterprise Incentive Management and Incentive Compensation Management


Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created opportunities for a new enterprise software category called enterprise incentive management (EIM), or incentive compensation management (ICM).

dispute and problem resolution  data error rates; slow dispute resolution; and lack of reliable, detailed reporting on commission payments) lack of insight into plans' effectiveness, and the inability to forecast the impact of proposed plan changes (since manual, non-standardized processes with silo banks of commission plan data cannot accommodate the company's need for such analytics), which makes predicting and tracking commission plan effectiveness for up-selling and cross-selling capacity impossible commission over- or Read More

The Executive Guide to Contract and Chargeback Management


Life sciences companies are struggling to manage large group purchase organization (GPO) contracts, process chargeback submissions, and ensure that pricing policies comply with regulatory requirements. Costs and risks are escalating as these demands outstrip the capabilities of existing systems. Learn how contract and chargeback management solutions can help you maximize growth while limiting regulatory risk.

dispute and problem resolution  (845), chargebacks (844), and dispute resolution (849). Fee and Rebate Programs . Systems should automatically calculate Medicare and Medicaid rebates as well as wholesaler rebates, while accruing for fees to contract holders. Automated accrual helps companies ensure they are not subject to fines and penalties related to Sarbanes- Oxley legislation. Workflow . To connect disparate departments and link system events to human actions, smart systems should also incorporate workflow capabilities. They Read More

Resolving Image Exchange Issues


Managing product images is frustrating. Typically, images are not documented nor linked to the associated product information. Worse, suppliers and retailers rarely have a system to exchange images, forcing retailers to reshoot photos that suppliers already had. Learn how including product images in your data synchronization process helps make product information, including images, accessible to anyone who needs it.

dispute and problem resolution  is not open to dispute is that creating, storing managing and exchanging images is a significant expense for many companies. That would be true even if those images were created, stored and used only within a single company, but the problem is compounded when they must be shared among supply chain partners. Differing image formats and communications protocols makes these many-to-many image exchanges a serious challenge. Fortunately, technology and the marketplace offer a solution. Third-party product Read More

One Vendor's Exploit of Marrying Infrastructure with Selling and Fulfillment Applications


For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling Commerce, a traditional integration and communication provider, has recently unveiled a package designed to automate web-based commerce all the way from order capture to fulfillment and payment, as a result of bringing together a few prudent acquisitions over the last three years.

dispute and problem resolution  collaborative processes, ranging from dispute and financial process management to demand planning, supply chain visibility (SCV), and vendor-managed inventory (VMI). As a result, a couple years ago GXS introduced Trading Grid , an EDI services business, acquired from IBM , and announced a partnership with WebMethods (now part of Software AG ). It also acquired HAHT Commerce , a former partner relationship management (PRM) vendor (see GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data ). On Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

dispute and problem resolution  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

RTI Software


RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales force, and marketing automation software to medium-sized businesses. The company gears its CRM business process functionality toward the software industry. RTI Software was founded in 1990 and operates from Illinois, USA.

dispute and problem resolution  Software RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales force, and marketing automation software to medium-sized businesses. The company gears its CRM business process functionality toward the software industry. RTI Software was founded in 1990 and operates from Illinois, USA. Read More

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

dispute and problem resolution  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More

Bad Customer Support Is Not a Software Problem


A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I

dispute and problem resolution  Customer Support Is Not a Software Problem A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I described the problem and asked if the rep could tell me what part I needed, whether it Read More

How Big Data Helps HR to Maximize Business Performance


Oracle strategists Brian Gaspar and Amanda Hahn explore how big data is being used in human resources (HR) organizations for predictive problem solving and attracting and retaining talent.

dispute and problem resolution  HR big data,predictive HR,predictive problem-solving,Oracle HCM,talent retention Read More

Evaluating Strategic Information Technology Investment: An Appraisal of Software Alternatives for Small to Medium Enterprises


The problem of information technology investments particularly concerns small and medium enterprises, as they are much more limited in resources than large enterprises. One of the critical questions is whether to implement an open source or closed source solution.

dispute and problem resolution  Strategic Information Technology Investment: An Appraisal of Software Alternatives for Small to Medium Enterprises The origins of open source and closed source software solutions have different philosophies. The closed source methodology is in most cases practiced by companies which refer to their code as a business secret. In this way they protect their work from piracy and from copycats. The other crucial distinction is that this software is developed to satisfy market requirements. Part One Read More

Fault Meets Performance -- Comprehensive Infrastructure Management Part 1: The Problem


Customers, suppliers, partners and other business needs dominate IT decision making, so when these business partners complain about slow applications or interminable downloads, IT listens – or else. Catching and correcting the innumerable faults and performance problems that bring down IT environments is more important than ever.

dispute and problem resolution  Meets Performance -- Comprehensive Infrastructure Management Part 1: The Problem Introduction As recently as a year ago the mantra just keep it running drowned out every other voice in the information technology (IT) universe. Corporate IT infrastructures had become so mind-numbingly complex that staff had everything it could do just to keep everything running - never mind how well it might have been running. When employees complained about performance, IT staff was not responsive. Unfortunately, Read More

The Three Cs of Successful Positioning Part Four: The Customer


What's keeping your customer up at night? Know thy customers—and their problems.

dispute and problem resolution  Three Cs of Successful Positioning Part Four: The Customer The Three Cs of Successful Positioning Part Four: The Customer Featured Author - Lawson Abinanti - March 29, 2005 Introduction There is no easy, off-the-shelf way to uncover a strong positioning for your business-to-business (B2B) software or service. By definition, every positioning must be unique to be effective. But there is a cut-to-the-chase question that will get you right to the heart of it: What is my target audiences' most pressing Read More

Employee Fraud within Financial Services


Financial service institutions spend thousands of dollars every year on securing their networks from external breaches, but often fail to think about possible internal threats. Employee fraud has become a growing problem in the financial sector—one that many institutions are not fully prepared to handle. Implementing automated detection technologies, however, can be their first line of defense to eradicating this problem.

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Agile Methodology for Business Intelligence


What makes business intelligence (BI) complex is that the user-centricity of the data warehousing system cannot be compromised. The solution to this problem is the adoption of Agile frameworks. Agile development is a software development approach that "cycles" through the different phases, from gathering requirements to delivering functionality into a working release. Find out more.

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