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TurtleSpice ERP! (Week 4)
The story so far: Mike Chelonia, TurtleSpice’s comptroller, has been tasked to select an ERP system by his CFO. Facing pressure from his VP Wade Sharkey to

dispute and problem resolution  workshops, meetings, reviews, and dispute resolution mechanisms. “The beauty is, you can use this for anything you want. Do it once, use it for your software selection project, your org change management, your training processes, you name it.” This is going to be a hell of a lot of work, thinks Mike. At least three months. He wonders if he can enlist his CFO’s help to steer this by the TurtleSpice selection team. Unfortunately, lately the CFO has been stumbling around like he’s on the verge of a Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » dispute and problem resolution


Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created

dispute and problem resolution  data error rates; slow dispute resolution; and lack of reliable, detailed reporting on commission payments) lack of insight into plans' effectiveness, and the inability to forecast the impact of proposed plan changes (since manual, non-standardized processes with silo banks of commission plan data cannot accommodate the company's need for such analytics), which makes predicting and tracking commission plan effectiveness for up-selling and cross-selling capacity impossible commission over- or Read More
The Executive Guide to Contract and Chargeback Management
Life sciences companies are struggling to manage large group purchase organization (GPO) contracts, process chargeback submissions, and ensure that pricing

dispute and problem resolution  (845), chargebacks (844), and dispute resolution (849). Fee and Rebate Programs . Systems should automatically calculate Medicare and Medicaid rebates as well as wholesaler rebates, while accruing for fees to contract holders. Automated accrual helps companies ensure they are not subject to fines and penalties related to Sarbanes- Oxley legislation. Workflow . To connect disparate departments and link system events to human actions, smart systems should also incorporate workflow capabilities. They Read More
Resolving Image Exchange Issues
Managing product images is frustrating. Typically, images are not documented nor linked to the associated product information. Worse, suppliers and retailers

dispute and problem resolution  is not open to dispute is that creating, storing managing and exchanging images is a significant expense for many companies. That would be true even if those images were created, stored and used only within a single company, but the problem is compounded when they must be shared among supply chain partners. Differing image formats and communications protocols makes these many-to-many image exchanges a serious challenge. Fortunately, technology and the marketplace offer a solution. Third-party product Read More
One Vendor's Exploit of Marrying Infrastructure with Selling and Fulfillment Applications
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling Commerce, a traditional integration

dispute and problem resolution  collaborative processes, ranging from dispute and financial process management to demand planning, supply chain visibility (SCV), and vendor-managed inventory (VMI). As a result, a couple years ago GXS introduced Trading Grid , an EDI services business, acquired from IBM , and announced a partnership with WebMethods (now part of Software AG ). It also acquired HAHT Commerce , a former partner relationship management (PRM) vendor (see GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data ). On Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

dispute and problem resolution  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More
RTI Software
RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales

dispute and problem resolution  Software RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales force, and marketing automation software to medium-sized businesses. The company gears its CRM business process functionality toward the software industry. RTI Software was founded in 1990 and operates from Illinois, USA. Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

dispute and problem resolution  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

dispute and problem resolution  Customer Support Is Not a Software Problem A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I described the problem and asked if the rep could tell me what part I needed, whether it Read More
How Big Data Helps HR to Maximize Business Performance
Oracle strategists Brian Gaspar and Amanda Hahn explore how big data is being used in human resources (HR) organizations for predictive problem solving and

dispute and problem resolution  HR big data,predictive HR,predictive problem-solving,Oracle HCM,talent retention Read More
Evaluating Strategic Information Technology Investment: An Appraisal of Software Alternatives for Small to Medium Enterprises
The problem of information technology investments particularly concerns small and medium enterprises, as they are much more limited in resources than large

dispute and problem resolution  Strategic Information Technology Investment: An Appraisal of Software Alternatives for Small to Medium Enterprises The origins of open source and closed source software solutions have different philosophies. The closed source methodology is in most cases practiced by companies which refer to their code as a business secret. In this way they protect their work from piracy and from copycats. The other crucial distinction is that this software is developed to satisfy market requirements. Part One Read More
Fault Meets Performance -- Comprehensive Infrastructure Management Part 1: The Problem
Customers, suppliers, partners and other business needs dominate IT decision making, so when these business partners complain about slow applications or

dispute and problem resolution  Meets Performance -- Comprehensive Infrastructure Management Part 1: The Problem Introduction As recently as a year ago the mantra just keep it running drowned out every other voice in the information technology (IT) universe. Corporate IT infrastructures had become so mind-numbingly complex that staff had everything it could do just to keep everything running - never mind how well it might have been running. When employees complained about performance, IT staff was not responsive. Unfortunately, Read More
The Three Cs of Successful Positioning Part Four: The Customer
What's keeping your customer up at night? Know thy customers—and their problems.

dispute and problem resolution  Three Cs of Successful Positioning Part Four: The Customer The Three Cs of Successful Positioning Part Four: The Customer Featured Author - Lawson Abinanti - March 29, 2005 Introduction There is no easy, off-the-shelf way to uncover a strong positioning for your business-to-business (B2B) software or service. By definition, every positioning must be unique to be effective. But there is a cut-to-the-chase question that will get you right to the heart of it: What is my target audiences' most pressing Read More
Employee Fraud within Financial Services
Financial service institutions spend thousands of dollars every year on securing their networks from external breaches, but often fail to think about possible

dispute and problem resolution   Read More
Agile Methodology for Business Intelligence
What makes business intelligence (BI) complex is that the user-centricity of the data warehousing system cannot be compromised. The solution to this problem is

dispute and problem resolution   Read More

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