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TurtleSpice ERP! (Week 4)
The story so far: Mike Chelonia, TurtleSpice’s comptroller, has been tasked to select an ERP system by his CFO. Facing pressure from his VP Wade Sharkey to

dispute and problem resolution  workshops, meetings, reviews, and dispute resolution mechanisms. “The beauty is, you can use this for anything you want. Do it once, use it for your software selection project, your org change management, your training processes, you name it.” This is going to be a hell of a lot of work, thinks Mike. At least three months. He wonders if he can enlist his CFO’s help to steer this by the TurtleSpice selection team. Unfortunately, lately the CFO has been stumbling around like he’s on the verge of a Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » dispute and problem resolution


Ten Key Legal Concerns in E-Commerce Ventures and Contracts
IT managers must understand the legal issues – at least well enough to know when there is an issue. E-commerce is so new that lawyers (and the law) are having

dispute and problem resolution  the case of a dispute over adequate site performance. High-speed, reliable hosting is essential for an e-commerce site and your efforts should be directed toward guaranteeing it. Protect Your Customers' Privacy Consumers are genuinely concerned about the protection and privacy of their information. E-commerce sites must have privacy policies that are available on the site, and any site that targets a children's audience has special concerns and requirements. Through co-branding or other partnering Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

dispute and problem resolution  an order, or a dispute. Figures 7-9 illustrate how the module manages customer service requests across multiple channels, including phone, e-mail, in-person, SMS, and via the Web. The product can be configured for multiple user roles, which speeds the average handling time for a task and streamlines or shortens the training period—making it for easier introduction of new processes. Figure 7   Figure 8   Figure 9   Customers Going “Solo” and “Social” (if Preferred) Ciboodle Live is an Read More...
One Vendor's Exploit of Marrying Infrastructure with Selling and Fulfillment Applications
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling Commerce, a traditional integration

dispute and problem resolution  collaborative processes, ranging from dispute and financial process management to demand planning, supply chain visibility (SCV), and vendor-managed inventory (VMI). As a result, a couple years ago GXS introduced Trading Grid , an EDI services business, acquired from IBM , and announced a partnership with WebMethods (now part of Software AG ). It also acquired HAHT Commerce , a former partner relationship management (PRM) vendor (see GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data ). On Read More...
Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created

dispute and problem resolution  data error rates; slow dispute resolution; and lack of reliable, detailed reporting on commission payments) lack of insight into plans' effectiveness, and the inability to forecast the impact of proposed plan changes (since manual, non-standardized processes with silo banks of commission plan data cannot accommodate the company's need for such analytics), which makes predicting and tracking commission plan effectiveness for up-selling and cross-selling capacity impossible commission over- or Read More...
About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It

dispute and problem resolution  CustomerFirst CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer. Read More...
HSIA: From Problem to Profit-An Introduction to Internet Bandwidth Management for Hospitality Managers
High-speed Internet access (HSIA) has become a key technology asset for many hospitality providers around the world. But as a widely regarded bottom-line

dispute and problem resolution  From Problem to Profit-An Introduction to Internet Bandwidth Management for Hospitality Managers High-speed Internet access (HSIA) has become a key technology asset for many hospitality providers around the world. But as a widely regarded bottom-line impacting resource, HSIA must be properly managed in order to prevent negative impacts on a facility’s revenue. Learn how to create a strong, winning HSIA strategy that will increase your guest satisfaction and secure recurring revenue well into the fut Read More...
Leveraging Change Control to Meet PCI Requirements
Identity theft and credit card fraud affect all businesses—and the problem is only getting worse. In order to combat these threats, credit card companies have

dispute and problem resolution  Change Control to Meet PCI Requirements Identity theft and credit card fraud affect all businesses—and the problem is only getting worse. In order to combat these threats, credit card companies have joined forces to introduce the Payment Card Industry Data Security Standard (PCI DSS). For financial institutions, complying with PCI DSS by using real-time monitoring and selective enforcement software can help to relieve the burden of unauthorized changes. Read More...
CA Technologies: Robust Reporting With SAP BusinessObjects Solutions
IT management software company CA Technologies had a problem. Reporting inconsistencies from product to product were becoming a challenge for customers, and

dispute and problem resolution  Technologies: Robust Reporting With SAP BusinessObjects Solutions IT management software company CA Technologies had a problem. Reporting inconsistencies from product to product were becoming a challenge for customers, and precluding development efficiencies such as reusable code. Learn how the company chose a new software solution that provides flexible report design, customization, and centralized report creation, and supports development efficiencies such as reusable code. Read More...
Intel Tries to Give it Away - AMD Says
Intel Corp. has disclosed a problem involving its 820 and 840 chip sets that has spurred the company to scrap plans for three motherboards it had on its server

dispute and problem resolution  Tries to Give it Away - AMD Says No Way Event Summary February 17, 2000 [PC Week] - Intel Corp. has disclosed a problem involving its 820 and 840 chip sets that has spurred the company to scrap plans for three motherboards it had on its server road map. But while an Intel representative stressed that the problem would likely affect only a few users, some analysts said the trouble may indicate a flaw in a crucial component used to configure the boards with SDRAM. The trouble arose when Intel's 820 Read More...
How Solace’s Middleware Appliances Cut the Cost of IT Infrastructure
Message-oriented middleware is the cornerstone of modern enterprise information technology (IT) and big data. But the problem is that it’s too complex and

dispute and problem resolution  Solace’s Middleware Appliances Cut the Cost of IT Infrastructure Message-oriented middleware is the cornerstone of modern enterprise information technology (IT) and big data. But the problem is that it’s too complex and expensive to own and operate, especially as data volumes climb. This paper explains how Solace’s innovative solution can significantly reduce the total cost of ownership of your messaging middleware platform and IT infrastructure. Download the white paper and get the details. Read More...
Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2
Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing

dispute and problem resolution  Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2 Part 1 of this blog series  explained Plex Systems ’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing sector. While the  software-as-a-service (SaaS)  model is now mainstream in many functional areas of business, the article  concurred with Frank Scavo’s recent assertion that, for the time being, there is only one true SaaS enterprise resource planning (ERP) Read More...
HACCP Regulations: How Does Your Company Comply?
Food-borne illnesses are recognized as a significant public health problem in the US today. As such, food inspection and safety administrators have implemented

dispute and problem resolution  Regulations: How Does Your Company Comply? Food-borne illnesses are recognized as a significant public health problem in the US today. As such, food inspection and safety administrators have implemented Hazard Analysis Critical Control Point (HACCP) systems regulations. Without the proper software system, however, complying with HACCP requirements can be difficult. With Sage ERP X3 process manufacturing enterprise resource planning (ERP), it doesn’t have to be. Read More...
What Makes a Good White Paper Good... (part three)
Here is the third point in a series that looks at the key features to consider when writing an IT white paper... so that you not only get your reader's interest

dispute and problem resolution  Makes a Good White Paper Good... (part three) Here is the third point in a series that looks at the key features to consider when writing an IT white paper... so that you not only get your reader's interest, but keep it. Are you part of the problem or part of the solution? Identifying a problem isn’t enough, no matter how much affinity is established with the reader (see previous post and Michael Stelzner's site ). The proposed solution must be both practical and clearly stated. If the solution Read More...
Flaw in Intel Xeon 550 Chips: Shipments Stopped
Intel halted shipments of 550MHz Xeon processors to OEMs after flaw discovered.

dispute and problem resolution  in Intel Xeon 550 Chips: Shipments Stopped Event Summary Sep 24, 1999 - Intel Corporation officials confirmed that the company has put a hold on shipping two versions of its 550-MHz Pentium III Xeon chips to OEMs for at least two weeks because of a bug that is causing eight-way servers to freeze on boot-up. To this point the glitch has been limited to versions of the chip containing the 512Kb and 1MB caches. Vendors such as Compaq, who have chosen not to utilize the Saber motherboard, have not Read More...

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