X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 customer returns to be resold


How to Keep Stock Balances Accurate
Distributors must ensure the quantity of products shown to be available in their software system agrees with what is physically in their warehouses. If it doesn

customer returns to be resold  thinking distributors increase efficiency, customer service and profitability with smart inventory management strategies based on tried and proven methods and best practices. The author, Jon Schreibfeder, draws from decades of experience helping more than 1,000 distributors achieve better inventory management. A popular speaker at distribution conferences, Mr. Schreibfeder has literally written the book on this topic, with Achieving Effective Inventory Management now in its second edition. As a

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

Evaluate Now

Documents related to » customer returns to be resold

Is There Much More (Pro)Clarity In Microsoft’s BI Strategy Now? - Part 2


Part 1 of this blog series presented Microsoft’s official position on its recent notable change in business intelligence (BI) product strategy, whereby the company is breaking apart the business performance management (BPM) family of products. To that end, Microsoft will include the monitoring and analytic functionality within Microsoft Office SharePoint Server (MOSS) 2007, while seriously

customer returns to be resold  and require lots of customer hand-holding by the vendor and/or the vendor's partner. Somewhat ironically and unfortunately, Microsoft had started to get some traction with MOPPS, but I suspect the investment payback was too far out and the company pulled the plug because of the recent overall cutbacks. Also, given that BPM entails both the expertise of  finance management  as well as that of BI, the company didn't want to invest in the finance part any longer. The decision came after the giant Read More

SAP to Bring Predictive Analytics to the Masses


Traditionally, SAP has not been a leader in predictive analytics, at least not until its acquisition of Business Objects and the advent of SAP HANA. SAP has announced its plans to acquire KXEN, a provider of predictive analytics technology. KXEN is intended to complement SAP Predictive Analysis software, a workbench for defining, executing, and visualizing predictive analysis. With increasingly

customer returns to be resold  cater to improving the customer lifecycle—through acquisition, cross-sell, up-sell, retention, and next best activity. Headquartered in San Francisco, California, KXEN has more than 500 deployments at companies such as AAA, Barclays, CBS Interactive, Overstock.com, Shutterfly, and Vodafone. Since KXEN predictive technology is focused on the line-of-business user and the data analyst (rather than the data jock), it will complement SAP Predictive Analysis  by automating key modeling and analytical Read More

End-to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow


To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy, by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they happen, and track trends that predict future needs. But how can IT create unified views of the environment without draining critical resources?

customer returns to be resold   Read More

The How-to Guide to Optimizing Your Professional Services Organization


Consultants spend considerable time thinking about their clients’ businesses, discussing key elements of their strategy and business model. But the professional services (PS) executive team also needs to manage the tactical and operational activities of the PS organization. This document represents key aspects of a PS management routine that will help streamline your focus and heighten your ability to execute.

customer returns to be resold  resource management, professional services automation, PSA, global resource management, just-in-time resourcing, professional services optimization, professional services optimization framework Read More

Segue Software is First to Provide the Capability to Load Test Wireless Applications


The product (SilkPerformer) has been aimed at the e-business market, but with the addition of load testing for wireless devices, we believe Segue Software has the stage set to further its utilitarian hold on e-business.

customer returns to be resold  Segue Software,Wireless Applications,e-business reliability solutions,SilkPerformer,scalability testing of Wireless Applications Protocol,Wireless Applications Protocol,wap application,load testing software package,SilkPerformer 3.5.1,wireless market industry,e-business,wireless devices solutions,WAP load testing software,wap enabled server,wireless software testing Read More

How to Optimize ERP to Meet Wholesale Distribution Challenges


Efficient procurement and sourcing. Storing and moving inventories. Attracting and retaining customers. Such challenges have an impact on wholesale distributors’ revenues, competitiveness, and profits. To make timely and informed decisions that can impact your business, you need answers to questions like “How can I offer value-added services to improve customer loyalty?” Get the answers to this and other key questions.

customer returns to be resold  value-added services to improve customer loyalty?” Get the answers to this and other key questions. Read More

The Ultimate Guide to Quote-to-Cash


Whether you are in sales, sales ops, legal, finance, operations, or any management position, you share one common goal with everyone else in your company—the desire to drive revenue. Understanding and optimizing the quote-to-cash process will allow you to accomplish this, while also reducing risk and increasing sales efficiency. Get a step-by-step overview of the quote-to-cash process, and the challenges—and opportunities—of each stage, so you can manage the process more proactively, and take the steps needed to drive better business results.

customer returns to be resold  quote to cash, quote-to-cash, quote-to-cash automation, sales lifecycle, CPQ, configure price quote, product and service configuration, contract negotiation, contract execution, billing, order management Read More

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization


A true unified communications (UC) solution, integrated with hosted voice over Internet protocol (VoIP) phone service helps improve fluidity of office communication and collaboration. But before decision makers can decide whether or not a hosted unified communications solution is right for their organizations, they must decide whether or not to adopt cloud (hosted) technology. Find out more.

customer returns to be resold  Alteva Read More

5 Ways to Improve Outbound Sales Performance: Best Practices to Increase Your Pipeline


There’s a quality-based prospecting approach that is gaining traction among sales professionals these days. It’s not about finding someone willing to listen to you; instead, it’s about finding someone who wants to collaborate with you. The goal becomes about developing relationships that can yield ongoing results. By applying the strategies in this paper, you can transform the dynamic of outbound sales.

customer returns to be resold  salesforce.com, sales performance, sales prospecting, quality sales, sales strategy Read More

CMS Is to Content as SOA Is to Enterprise Applications


There’s no disputing the fact that content management systems (CMS) and service-oriented architecture (SOA) are closely related. From reuse, the ability to loosely couple service and functions, to being able to combine services into a new form, SOA and CMS share many common threads in the enterprise world. Find out how the forces that have made SOA so important today are now doing the same for CMS in web site management.

customer returns to be resold   Read More

Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

customer returns to be resold  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More

Putting “Big Company” Strategies to Work for Small to Midsized Businesses


In today’s economy, small businesses’ primary differentiator is service. If systems are down, then customer service levels are down too, ultimately hurting the business and the bottom line. This can make giving up control over critical IT systems daunting. However, surveys show that 55 percent of large companies plan to increase their IT spending with external service providers. Find out what they know that you don’t.

customer returns to be resold  systems are down, then customer service levels are down too, ultimately hurting the business and the bottom line. This can make giving up control over critical IT systems daunting. However, surveys show that 55 percent of large companies plan to increase their IT spending with external service providers. Find out what they know that you don’t. Read More

Leveraging IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure


When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching requirement is the need for organizations, especially general counsel, to comprehend what information it has, and where. This insight can prove invaluable as parties negotiate conditions of discovery and prepare strategies in support of litigation.

customer returns to be resold   Read More