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Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

customer return for repair  situation, for example, the customer wants to return a defective product and obtain a credit. The company creates an RMA and provides the RMA number to the customer, who returns the item. The company subsequently records receipt for the returned item and creates a credit note for the customer. Variations to this simple example may involve a replacement item, or the repair of the returned item. Additional variations in handling RMAs can quickly lead to complex business processes and to more complex ERP sof Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » customer return for repair


Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

customer return for repair  there will be no customer return for the RMA line item. This disposition can only be assigned prior to recording any return activity. You post a credit note for the RMA line item using the associated returned order. Credit . The Credit disposition indicates the customer return will be placed in inventory and credited. You assign the disposition as part of recording arrival; it can be reassigned during an optional inspection step. You receive the customer return against the associated returned order, and s Read More...
The Return on Investment of IP Telephony Management
Managing a newly deployed voice over Internet protocol (VoIP) integration project is not as easy as some IT managers believe it to be. Delivering voice traffic

customer return for repair  is because of diverse customer requirements and large product portfolios. Most IP telephony vendors offer handsets that span quite a price range ($100-$450), depending on what features customers want, who uses the handset, and the anticipated lifespan of the device. As a result, the range in average prices varies accordingly. Ongoing Operational Costs Nemertes also tracks how much companies spend to operate, maintain and manage their IP telephony implementations. Naturally, these costs vary based on the s Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

customer return for repair  To better service changing customer needs, it is imperative to continually monitor all channels of self-service to see if they are effective in handling requests. Some hosting alternatives include ongoing tuning of voice self-service systems and part of the minutes-of-use charges. Leverage reusable components. A growing library of reusable speech components is emerging and can be aligned with a company's knowledge base content. This will help reduce costs and speed deployment. Yankee Group Yankee Group Read More...
EAM versus CMMS: What's Right for Your Company
This article looks at where computerized maintenance management systems (CMMS) end and enterprise asset management (EAM) takes over, focusing on features and

customer return for repair  times. Extending into the customer base, this applies as much to standards of service as it does to product quality. What attracts companies to this class of software is that the savings are tangible and real—you know, the kind that you can take to the bank. Consequently, the advantage that EAM/CMMS has over other types of enterprise applications is that its return on investment (ROI) is often reasonably quickly achieved and easily quantified. Namely, it is a relatively straightforward exercise to Read More...
Ability 585 for ERP for Manufacturing (SMB) Certification Report
Ability 585 is TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP Evaluation Center. The

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A Business Intelligence Agenda for Midsize Organizations: Six Strategies for Success
Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. However,

customer return for repair  business intelligence, BI for midsize companies, performance management, business performance management Read More...
Managing Enterprise Information: Architecting for Survival and Positioning for Success in Tough Times
Today, businesses must work smarter, not just harder@and to do it, they must use information to compete. With growing demands on data resources, companies need

customer return for repair   Read More...
SAP for Chemicals: A Packaged Solution for Mid-market Companies
Packaged solutions for the chemicals industry are available from SAP and selected partners. Still, given a number of other viable solutions, prospective users

customer return for repair  by blending statistical analysis, customer projections, and the knowledge of the sales and service teams, there is a natural limit to planning and forecasting accuracy, since inventing a better correlation from past events can help only so much. For a detailed tutorial on the chemicals industry see So What's the Big Deal with Chemicals? SAP AG (NYSE: SAP) offers enterprise applications tailored to the chemicals industry. For a discussion of the SAP approach to packaged solutions, see SAP Industry Read More...
The Service Equation: 4 Keys for IT to Create Value for the Business
IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT

customer return for repair   Read More...
Supply Chain Risk Management for Wholesale Distribution Companies: Planning for Disruption
Forward-looking companies are focusing on managing supply chain risk. The same functionality that supports supply chain network visibility, collaboration, and

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Oracle E-Business Suite (12.1) for ERP for Discrete Manufacturing Certification Report
Oracle's ERP system for discrete manufacturing, E-Business Suite (12.1), is now TEC Certified. The certification seal is a valuable indicator for organizations

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Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

customer return for repair   Read More...
Transition for Manhattan Associates Necessary for Long Term Growth
Based in Atlanta, Georgia, $78 million Manhattan Associates, Inc. develops, markets, and supports supply chain execution systems for distribution center

customer return for repair  for Manhattan Associates Necessary for Long Term Growth Transition for Manhattan Associates Necessary for Long Term Growth S. McVey - February 2nd, 2000 Vendor Genesis Based in Atlanta, Georgia, $78 million Manhattan Associates, Inc. develops, markets, and supports supply chain execution systems for distribution center management. Founded in 1990 by former KSA consultant Alan Dabbiere with Ponnambalam Muthiah, Deepak Raghavan, and Deepak Rao. Manhattan installed its first Pickticket Management Sy Read More...
Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report
Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in

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