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APICS 2009 From the Expo Floor: Is S&OP Coming of Age? - Part 4
Part 1 of this series talked about my attendance of the APICS 2009 international conference in Toronto (Canada) in early October. I attended only a few

customer rebate programs  gather sales forecast and customer demand are as follows:  Collect sales and market input -- Gather data from the sales and marketing departments using simple and intuitive electronic forms. The input is reviewed and accepted after applying a filter for  bias  based on an analysis of the historical input Develop a demand plan -- Using statistical analysis and/or management input, build a multi-period forecast plan. Key elements to focus on in the definition of requirements are the forecasting of Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer rebate programs


How One Vendor Parlays Price Variation into Profit Improvement Opportunities
Rather than sticking to such outdated and speculative pricing practices as

customer rebate programs  with dynamic and complex customer relationships, products, promotions, discounting practices, and channels, proliferate price rules and exceptions. When all pricing rules and policies are considered, the typical manufacturer has dozens of thousands of prices, while the typical distributor has even hundreds of thousands. The upside to this complexity, however, is that by definition, net prices are already differentiated (determined deal-by-deal) and are largely opaque (that is, not published to the Read More...
Enterprise Contract Management for Life Sciences: Integrating Contract Creation, Administration, and Execution
Leading life sciences companies are recognizing the need for synchronized, enterprise-wide pricing and contract management processes. An integrated solution can

customer rebate programs  partners feel the resulting customer confusion and frustration when faced with inconsistent answers or misinformation. That drives up complaints and costs. SAP technology, combined with a robust product suite, enables SAP customers in life sciences to manage contract documents in all their aspects ' from market analysis and contract strategy, through offer and contract development, to contract administration and fulfillment of chargebacks and rebates. The Effects of Market Dynamics and Disparate Read More...
SAP Support of the Health Care Supply Chain’s Ongoing Effort to Ensure Patient Safety and Drive Business Value
Electronic product code information services (EPCIS) is a standard mechanism for inter-company collaboration and data sharing, which can enable health care

customer rebate programs  been out at a customer site for a prolonged period of time; or whether they should be requested to be returned; or whether an invoice should be sent. It is a small step from tracking returned goods to tracking additional environmental factors, such as temperature, and thereby improve the cold chain process. These types of applications are also being implemented via an event repository equipped with event management capabilities. Long-Term Value Opportunities Once data sharing models are in place between Read More...
The Executive Guide to Contract and Chargeback Management
Life sciences companies are struggling to manage large group purchase organization (GPO) contracts, process chargeback submissions, and ensure that pricing

customer rebate programs  enables manufacturers to track customer performance (sales and quantity by customer) and contract performance (sales and chargebacks by contract) as well as perform trend analysis (on both direct and indirect sales).   The Benefits of Automated Contract and Chargeback Management Taken together, these capabilities can produce some compelling benefits. The CEO of one manufacturer, Aurobindo, notes that its automated approach to processing orders thru EDI and processing chargebacks ... has reduced our Read More...
User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

customer rebate programs  Design Principles Shape the Customer Experience Introduction Ever have one of those days? You just finished entering three days worth of data into your new information system. You know, the one that took your company a year to select and two more years to implement. The one that promised to streamline and transform your key business processes. The one you had to have. Now here you are. You have finished keying in data. It wasn't easy or fun, but at least you're done. You are ready for the good stuff. Read More...
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

customer rebate programs  of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these Read More...
Turning Customer Experiences Into Competitive Edge: Nikon’s Journey to Leadership
Many of the familiar avenues for gaining a competitive edge, such as product innovation or speed-to-market, are not as effective as they once were. Customer

customer rebate programs  Customer Experiences Into Competitive Edge: Nikon’s Journey to Leadership Many of the familiar avenues for gaining a competitive edge, such as product innovation or speed-to-market, are not as effective as they once were. Customer experience is currently the prime battleground for advantage, and a company’s competitive edge now depends on delivering a consistent, satisfying customer experience. How do the leaders get it done? Read More...
Customer Chemistry


customer rebate programs  Chemistry Read More...
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

customer rebate programs  the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products and services, Attensity has Read More...
Laying the Foundation for Customer Data Integration
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer

customer rebate programs  the Foundation for Customer Data Integration For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating yet another complex system needing vast technical and organizational effort. Learn about CDI’s core capabilities, and which style of CDI is your best match. Read More...
Customer Relationship Management (CRM) Software Evaluation Report
This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help

customer rebate programs  Evaluation Report This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer rebate programs  CRM: Customer Relationship Management in the Age of the Socially-empowered Customer Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Sage provides business software, services and support to small and medium sized businesses. Whilst our heritage is in the small business market we also have the experience and expertise to meet the needs of speci Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

customer rebate programs  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these questionnaires Read More...
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