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Documents related to » customer maintenance


Maintenance Scheduling 101
Many organizations have tried to address their maintenance scheduling woes by introducing new and sometimes very advanced technologies. The reality is that trying to automate something that's broken will cause even more frustration and finger-pointing.

CUSTOMER MAINTENANCE: deal with an irate customer as a result of a delivery being late because of poor scheduling or worst—equipment breakdown! Daily scheduling meetings help plan for the upcoming day and provide a means to review the events of the past twenty-four hours. This allows for any new urgent work orders to be addressed. This meeting involves the following individuals: scheduler, maintenance/electrical supervisor(s), operations supervisor (or representative), and engineering. The communication that takes place
1/29/2005

Listen and Learn: Improving Operations by Using Customer Feedback
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

CUSTOMER MAINTENANCE: Improving Operations by Using Customer Feedback Listen and Learn: Improving Operations by Using Customer Feedback Source: Mindshare Technologies Document Type: White Paper Description: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How
8/3/2009 3:22:00 PM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

CUSTOMER MAINTENANCE: Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the
8/3/2009 3:20:00 PM

The Elusive Weekly Maintenance Schedule
The weekly schedule process is by far the most significant yet underutilized tool for work force efficiency. A resource-leveled weekly schedule provides a logical way to balance required work versus available man-hours.

CUSTOMER MAINTENANCE: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
1/10/2006 11:58:00 AM

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

CUSTOMER MAINTENANCE: Customer: Eastern Food Customer: Eastern Food Source: RiverOne Document Type: Case Study Description: Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made
4/29/2005 9:33:00 AM

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

CUSTOMER MAINTENANCE: Customer Relationship Analysis Firm Extends Reach Customer Relationship Analysis Firm Extends Reach D. Geller - September 22, 2000 Read Comments D. Geller - September 22, 2000 Event Summary thinkAnalytics began life as a specialist using artificial intelligence to compress relational databases and for data mining. They became skilled at working with masses of data and embedding data analysis into traditional applications. Purchased by Gentia Software, an OLAP (On-Line Analytical Processing) specialist, in
9/22/2000

The TCO of BI: The QlikView Customer Experience
Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a TCO analysis of the QlikView business intelligence (BI) solution.

CUSTOMER MAINTENANCE: of BI: The QlikView Customer Experience The TCO of BI: The QlikView Customer Experience Source: QlikTech Document Type: White Paper Description: Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a TCO
6/2/2010 3:46:00 PM

EAM Software Head-to-Head: Infor, IFS and Maintenance Connection
Simply clickhere and find out how all three rank based on your company sunique needs and functional requirements.

CUSTOMER MAINTENANCE: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2012
4/19/2012 10:00:00 AM

Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street?
Vendors' traditional pricing strategies aren't going to work much longer. Sooner or later, prices will be determined by what the market is ready to bear rather than be based on what vendors think is a profitable way to deliver solutions.

CUSTOMER MAINTENANCE: deliver solutions while leaving customers to ask how high they should jump. Indeed, even today many user enterprises are increasingly demanding more certainty, higher comfort levels, and justification as to why (and what) it is they are paying for. To be sure, fine print addendums in enterprise software purchase contracts are common; sometimes longer than the contracts themselves; and typically serve to protect the vendor from any future liabilities. Such addendums customarily cite that the
3/27/2007

Impact the Bottom Line, a Business Case For Reliability-Driven Maintenance
Many external factors are forcing companies to focus on cost efficiencies to gain a competitive advantage. As a result, maintenance organizations are now being charged with the responsibility to contribute to the bottomline. The condition, availability and reliability of site assets affect a company’s ability to meet fluctuations in market demands, maintain quality and safety levels, and minimize product losses. Improving asset reliability impacts the bottom line. Learn how to develop a business case to justify reliability-driven maintenance.

CUSTOMER MAINTENANCE: the SaaS Delivery Model Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
5/25/2005 10:37:00 AM

Infor Introduces Customer Interaction Hub to the CRM Industry » The TEC Blog
Infor Introduces Customer Interaction Hub to the CRM Industry » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

CUSTOMER MAINTENANCE: CEM, CRM, customer experience management, Customer Interaction Hub, customer relationship management, CXM, industry watch, infor, Infor CRM Epiphany Suite, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-10-2012


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