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Software Functionality Revealed in Detail
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 customer maintenance


Spinnaker Support Announces New SAP Third-party Maintenance Customer
Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple

customer maintenance  New SAP Third-party Maintenance Customer Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple meanings for Spinnaker. For one, as a recent entrant into the third-party support and maintenance market for SAP customers (compared to a veteran provider like Rimini Street), this win adds to Spinnaker’s budding list of SAP reference customers. In addition, D+M Group is a first-time third-party ERP maintena

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Maintenance, Repair, and Overhaul (MRO) RFI/RFP Template

Maintenance Management, Customer Contracts (Agreements), Customer Orders, Customer Quotations, Work Orders, Product Technology 

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Documents related to » customer maintenance

Maintenance, Repair, and Overhaul (MRO) RFI/RFP Template


Maintenance Management, Customer Contracts (Agreements), Customer Orders, Customer Quotations, Work Orders, Product Technology

customer maintenance  (MRO) Template: Maintenance Management Customer Contracts (Agreements) Customer Orders Customer Quotations Work Orders Product Technology This functional and technical requirement set template covers industry-standard functional criteria of Maintenance, Repair, and Overhaul (MRO) that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span Read More

Reliability Driven Maintenance--Closing the CMMS "Value Gap"? Part Two: Reliability Driven Maintenance


Reliability driven maintenance (RDM) focuses on understanding the "asset health" to determine what maintenance work should occur and when something should be done. It enables preemptive intervention before failure occurs, whereby failure would mean that equipment is not delivering required performance regardless of whether it is actually broken down or not.

customer maintenance  strong engineering foundation and customer service front end to support demand management, all bundled with a set of administrative and reporting capabilities and integration to financial and human resources (HR) management software, as to share information that drives operational efficiency, such as inventory control and labor control. Bad news for smaller pure-play EAM vendors could be the fact that some of their direct and likely competitors may be the ERP likes of Oracle , IFS, Intentia, SAP, and Ramc Read More

Automotive Oracle ERP Customer Switches to Rimini Street’s Maintenance


Rimini Street, Inc., a vocal third-party maintenance and support provider for enterprise software, including SAP and Oracle Corporation’s Siebel, PeopleSoft, JD Edwards, E-Business Suite (EBS), Oracle Database, and Hyperion software, recently announced that UCI International has selected Rimini Street to support its Oracle EBS applications to save substantial annual support fees. UCI International

customer maintenance  Oracle ERP Customer Switches to Rimini Street’s Maintenance Rimini Street, Inc. , a  vocal third-party maintenance and support provider for enterprise software , including SAP and Oracle Corporation’s Siebel, PeopleSoft, JD Edwards, E-Business Suite (EBS), Oracle Database , and Hyperion software, recently announced that UCI International  has selected Rimini Street  to support its Oracle EBS applications to save substantial annual support fees. UCI International is a manufacturer and supp Read More

Maintenance Scheduling 101


Many organizations have tried to address their maintenance scheduling woes by introducing new and sometimes very advanced technologies. The reality is that trying to automate something that's broken will cause even more frustration and finger-pointing.

customer maintenance  deal with an irate customer as a result of a delivery being late because of poor scheduling or worst—equipment breakdown! Daily scheduling meetings help plan for the upcoming day and provide a means to review the events of the past twenty-four hours. This allows for any new urgent work orders to be addressed. This meeting involves the following individuals: scheduler, maintenance/electrical supervisor(s), operations supervisor (or representative), and engineering. The communication that takes place at Read More

Lessons from the Leading Edge of Customer Experience Management


Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right.

customer maintenance  the Leading Edge of Customer Experience Management Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right. Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

customer maintenance  the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products and services, Attensity has Read More

Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

customer maintenance  help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More

Customer Relationship Management for IT Professionals


What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

customer maintenance  Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong supplier/customer Read More

Mastering the Customer Experience


Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

customer maintenance  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More

The Old ERP Dilemma: How Long Should You Pay Maintenance?


After a company has decided to keep an existing ERP system, the next decision is how long should they continue to pay the vendor for maintenance.

customer maintenance  and the level of customer satisfaction higher. Summary How Long Should You Pay Maintenance? No one answer is right for all situations. You need to consider the value you receive from the various components of your maintenance agreement, the cost of the agreement and what alternatives are available to you. Call in the vendor and tell them what you are considering, give them the chance to explain their side of the story or fix your value proposition. Only then can you answer the question for yourself. Read More

Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

customer maintenance  Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Customer Service Read More

Lean Asset Management--Is Preventive Maintenance Anti-Lean?


How can we determine the right maintenance strategy for a specific asset? To meet the objectives of lean, we need to evaluate the cost of failure in terms of both not meeting business objectives and any extra cost due to the need for unplanned or even emergency repairs.

customer maintenance  if there is a customer demand The Roll of Asset Reliability in Waste Reduction Asset reliability can contribute to reducing waste in many of these areas. To reduce waste, assets must perform as expected and when expected. This means that failure must be redefined to mean an asset is unable to meet business objectives. The business objectives of the asset include running at the expected rate, producing product within the expected quality standards, and being ready when it is needed for production. If an Read More

A Customer Relationship Management Solution Aims To Cover all the Bases


Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

customer maintenance  Customer Relationship Management Solution Aims To Cover all the Bases Company Information Surado Solutions Inc ., founded in 1995, is a privately held company based in Riverside, California (US), and offers a suite of customer relationship management (CRM) solutions. Surado aims to provide a complete CRM suite, rather than a modularized solution targeted towards departmental delivery. Its goal is to build full-featured, integrated, and multifaceted systems, as well as out-of-the-box solutions. The vendor Read More