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Spinnaker Support Announces New SAP Third-party Maintenance Customer
Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple

customer maintenance  New SAP Third-party Maintenance Customer Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple meanings for Spinnaker. For one, as a recent entrant into the third-party support and maintenance market for SAP customers (compared to a veteran provider like Rimini Street), this win adds to Spinnaker’s budding list of SAP reference customers. In addition, D+M Group is a first-time third-party ERP Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » customer maintenance


Maintenance, Repair, and Overhaul (MRO) RFI/RFP Template
Maintenance Management, Customer Contracts (Agreements), Customer Orders, Customer Quotations, Work Orders, Product Technology

customer maintenance  RFI/RFP Template Maintenance Management, Customer Contracts (Agreements), Customer Orders, Customer Quotations, Work Orders, Product Technology Read More...
How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

customer maintenance  repair history, meter readings, customer notes, and more? Do you track information such as in-service date, current status, and on agreement ? On meters, how often do you take readings? Do you create schedules for planned maintenance? Do you have multiple planned maintenance tasks in a single schedule for instance, one set of tasks for a 5,000-mile service and another set for a 10,000-mile service? Are your service intervals based on meter readings or other measurements, such as time since last Read More...
Automotive Oracle ERP Customer Switches to Rimini Street’s Maintenance
Rimini Street, Inc., a vocal third-party maintenance and support provider for enterprise software, including SAP and Oracle Corporation’s Siebel, PeopleSoft, JD

customer maintenance  Oracle ERP Customer Switches to Rimini Street’s Maintenance Rimini Street, Inc. , a  vocal third-party maintenance and support provider for enterprise software , including SAP and Oracle Corporation’s Siebel, PeopleSoft, JD Edwards, E-Business Suite (EBS), Oracle Database , and Hyperion software, recently announced that UCI International  has selected Rimini Street  to support its Oracle EBS applications to save substantial annual support fees. UCI International is a manufacturer and supp Read More...
St. Marys Paper Ltd.: Customer Profile
St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance

customer maintenance  St. Marys Paper Ltd.: Customer Profile Maintenance System is also known as : Advanced Maintenance Systems , Based Maintenance System , Best System Maintenance , Best System Maintenance Program , Best System Maintenance Software , Collection System Maintenance , Computer System Maintenance Software , Concrete Maintenance Systems , Creative Maintenance Systems , Diversified Maintenance System , Doing System Maintenance , Electronic Maintenance System , Equipment Maintenance System , File Maintenance System Read More...
Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and

customer maintenance  One Solutions, Inc. Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of Read More...
Maintenance Planning... Getting Back to Basics
Proper maintenance planning is the first step in moving from a reactive to a proactive mode. Yet organizations continue to struggle with establishing proper

customer maintenance  Planning... Getting Back to Basics Proper maintenance planning is the first step in moving from a reactive to a proactive mode. Yet organizations continue to struggle with establishing proper planning processes. This paper provides back to basics perspective on the key elements of maintenance planning. Read More...
SAP Customer Success Story


customer maintenance  Customer Success Story Read More...
Areas of Growth for After-market Maintenance, Repair, and Overhaul Initiatives
Increasingly, companies in the aviation industry are outsourcing their maintenance, repair, and overhaul (MRO) operations, especially for engine and component

customer maintenance  maintenance repair overhaul,mro,maintenance software,service repair software,maintenance repair overhaul slip,software repair shops,mro equipement,complex mro Read More...
Lean Maintenance-Does It Impact Reliability? Lessons Learned and Best Practices
The main cause of lean maintenance failure is that companies fail to focus on asset reliability. The reliability approach to capacity, which includes risk

customer maintenance  Maintenance-Does It Impact Reliability? Lessons Learned and Best Practices What is Lean Maintenance? Lean manufacturing, lean maintenance, and the whole lean concept have had many successes, but many companies have not achieved the results they expected. There are many reasons why lean maintenance fails, but the number one cause of failure is the lack of focus on reliability. To understand this, we must start by defining lean maintenance. Lean maintenance is a proactive maintenance operation employing Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

customer maintenance  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

customer maintenance  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, Read More...
The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the

customer maintenance  Customer Relationship Management Vision: It Starts with Relationships Originally published - December 19, 2007 When it comes to the creation of a customer relationship management (CRM) vision that truly serves to enhance the customer experience, so many organizational leaders are trapped within their own understanding of what that vision entails. Consider the following statistic: of all CRM programs initiated, roughly 70 percent involve a great solution but a bad implementation plan, resulting in poor Read More...

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