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Software Functionality Revealed in Detail
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 customer correspondence maintenance


INFIMACS Becoming Ever More RELEVANT For Project-Based Industries. Part 2: Market Impact and User Recommendations
The current market trend industry-wide is towards vendors that can provide comprehensive solutions for medium-sized companies. Relevant seems to have a fair

customer correspondence maintenance  typically not required. Instead, customer service needs are more oriented toward contract management and cost reporting. Frequent changes force contract supplier engineers and OEM engineers to be in constant collaborative communication throughout the design and production cycle of the unit. One of the most manual functions in a supplier organization is the sell-side Request for Quote (RFQ) management, which usually revolves around a few key individuals that have direct knowledge of the product or who can

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Maintenance, Repair, and Overhaul (MRO) RFI/RFP Template

Maintenance Management, Customer Contracts (Agreements), Customer Orders, Customer Quotations, Work Orders, Product Technology 

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Documents related to » customer correspondence maintenance

Is There a Smarter Way to Handle Excess Active and Obsolete Inventory?


Imagine the convenience of a 24x7 intranet marketplace where companies could sell off their inventory to the highest bidder. FreeFlow is one such business service provider, helping companies find buyers to sell their products to and increase inventory asset recovery.

customer correspondence maintenance  accounts receivable (AR) and customer master data set-up, whereby FreeFlow handles all further account management with the broker community, regardless of their numbers Managing freight and logistics, thereby ensuring delivery to the user company's terms (the user company no longer has to add the cost of freight to already thin excess inventory recoveries) Managing collections from all sales and paying the user company in a single monthly payment Whether a user company is an original equipment manufacture Read More

Usability as an ERP Selection Criteria


Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use—which puts up a barrier to receiving potential benefits. Systems with integrated search functionality and Web-like interfaces can make ERP solutions easier to use. Learn how to evaluate ERP software for its usability, so you can avoid investing in platforms that aren’t evolved toward usable and efficient interfaces.

customer correspondence maintenance  correspondence attached to a customer record in an older version of IFS Applications, you would have to click on a button in the record, opening a new window that would tell you if any attachments are attached to that customer record. But in Aurora, we will be working to make it immediately apparent if there are any attachments from within the customer record. An attachments button will blink for a moment and tell you that there are three attachments, presenting a clue to the user that there is something Read More

Smaller Vendors Can Still Provide Relevant Business Systems Part Two: Market Impact


ERP and other enterprise applications products will thus demonstrate deep industry functionality and tight integration with best-of-breed 'bolt-on' products in a particular vertical, which also means adding sector-specific, fine-grained capabilities.

customer correspondence maintenance  ERP vendors have incorporated customer relationship management (CRM), supply chain management (SCM), business intelligence (BI) and analytic, as well as many other extended-ERP modules by developing them in-house, by acquisition, or through strategic partnerships with the best-of-breed vendors. For a detailed discussion, see Federal Contract Management and Small Vendors . This is Part Two of a five-part note. Part One contained the event summary and the vendor's background. Part Three will discuss project Read More

E-mail Archiving: A Business-critical Application


Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these companies may not have adequate resources to deal with these risks on their own. Learn how your business can benefit from e-mail archiving, and in particular a hosted e-mail archiving service, to combat data loss, and realize greater productivity and competitiveness.

customer correspondence maintenance  right information to a customer can make the difference between winning or losing a sale. Contracts or transactions lost in the system cost money and damage a company's reputation. Employees who cannot find files or important correspondence aren't productive or become needlessly frustrated. Yet easy access to the right email gets the job done more efficiently and effectively. Lost email is a common occurrence, with companies struggling each day to restore key messages, attached files, and entire correspon Read More

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

customer correspondence maintenance  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More

Continuous Improvement Offers CMMS Maintenance Benefits


Computer maintenance management system (CMMS) packages are excellent tools for collecting, analyzing, and reporting data and can offer insight into a process’ problem. Critical success factors for the effective use for the CMMS involves clear support from management and measurable drivers involving time, quality, and cost.

customer correspondence maintenance  asset maintenance,asset maintenance management,breakdown maintenance,cmms application,cmms company,cmms comparison,cmms products,cmms program,compare cmms,computer maintenance management,computer maintenance management system,computer maintenance management systems,computerised maintenance management,computerized maintenance management system,computerized maintenance programs Read More

Customer Analytics in the Age of Social Media


This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting to the knowledge potential as well as challenges of social media networks. The report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes.

customer correspondence maintenance  and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting to the knowledge potential as well as challenges of social media networks. The report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes. Read More

Reliability Driven Maintenance--Closing the CMMS "Value Gap"? Part Two: Reliability Driven Maintenance


Reliability driven maintenance (RDM) focuses on understanding the "asset health" to determine what maintenance work should occur and when something should be done. It enables preemptive intervention before failure occurs, whereby failure would mean that equipment is not delivering required performance regardless of whether it is actually broken down or not.

customer correspondence maintenance  strong engineering foundation and customer service front end to support demand management, all bundled with a set of administrative and reporting capabilities and integration to financial and human resources (HR) management software, as to share information that drives operational efficiency, such as inventory control and labor control. Bad news for smaller pure-play EAM vendors could be the fact that some of their direct and likely competitors may be the ERP likes of Oracle , IFS, Intentia, SAP, and Read More

Creating the Single Customer View


With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

customer correspondence maintenance  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More

Eagle Technology


Eagle Technology, Inc. was founded in 1986 and is based in Mequon, Wisconsin (US). The company provides maintenance software for different sizes of operations ranging from the single-user who needs a basic CMMS, to large, multisite clients and Fortune 500 companies that need a fully-featured enterprise solution. It has customers in more than twenty-five countries. Eagle Technology services a diverse cross-section of industries ranging from manufacturing; healthcare; local, state, and federal governments; and the public school system and it internationally markets its products through distributors and direct sales. Eagle Technology offers installation assistance, technical support, and on- or off-site training options.

customer correspondence maintenance  enterprise solution. It has customers in more than twenty-five countries. Eagle Technology services a diverse cross-section of industries ranging from manufacturing; healthcare; local, state, and federal governments; and the public school system and it internationally markets its products through distributors and direct sales. Eagle Technology offers installation assistance, technical support, and on- or off-site training options. Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

customer correspondence maintenance  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More

How to Choose a Service and Maintenance Application


If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

customer correspondence maintenance  a percentage of your customer base due to poor customer service. Define your goals and objectives and gather some ballpark numbers so that you can communicate to your organization's decision makers the cost, benefits, and potential ROI of your proposal. More than just a formality, the process of building your case will help you define where the problems and opportunities are so that you can be sure that your solution will really address them. Form a project team Assemble the team of people who will Read More

The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence


This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction.

customer correspondence maintenance  New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction. Read More