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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer contacts:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer contacts:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
Excerpt related to
customer contacts:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
-
Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer contacts:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
customer contacts:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
If there's a disconnect between your channel and your marketing team, neither will reach their full potential. In this column,
you’ll see how involving your channel in the positioning process is a key ingredient in successful marketing and sales. (...)
Excerpt related to
customer contacts:
... If you sell through a channel, the problems may be magnified and especially problematic, because many
VARs aren't willing to help with customer contacts. ...
Published:
2005-03-07
-
Excerpt related to
customer contacts:
... The solution allows organizations to access all customer contacts,
correspondence, transactions, and activities in a single central database, securely from ...
Published:
2008-12-09
-
Abstract:
Best Practices of the Best-run Sales Organizations: Sales Opportunity Blueprinting. Find Free Platform and Other Solutions
to Define Your Performance In Relation To Best Practices of the Best-run Sales Organizations. To move your sales team to the
next level, you need to find answers to several questions. (...)
Excerpt related to
customer contacts:
Best Practices of the Best-run Sales Organizations: Sales Opportunity Blueprinting. Find Free Platform and Other Solutions
to Define Your Performan...
Published:
2010-03-11
-
Excerpt related to
customer contacts:
... The customer contacts the organization’s sales department to either
get a quotation or place a purchase order for a specific quantity for delivery on a ...
Published:
2008-12-29
-
Abstract:
Studies that surveyed manufacturers about the impact of ERP systems on firm performance indicate that company size and industry
do not affect the results. Benefits have been indicated for large and small firms, whether they make standard or custom products
or are in discrete or process manufacturing envi (...)
Excerpt related to
customer contacts:
Studies that surveyed manufacturers about the impact of ERP systems on firm performance indicate that company size and industry
do not affect the ...
Published:
2009-06-12
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
customer contacts:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with
the sales channel, especially if you have limited time and resources. (...)
Excerpt related to
customer contacts:
One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with
the sales channel, espec...
Published:
2005-02-28
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
customer contacts:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
customer contacts:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
If there's a disconnect between your channel and your marketing team, neither will reach their full potential. In this column,
you’ll see how involving your channel in the positioning process is a key ingredient in successful marketing and sales. (...)
Excerpt related to
customer contacts:
... If you sell through a channel, the problems may be magnified and especially problematic, because many
VARs aren't willing to help with customer contacts. ...
Published:
2005-03-07
-
Abstract:
Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights. IT Reports and Other Package to Use Microsoft
Dynamics and the 2007 Microsoft Office System. Business management solution users spend most of their time “heads down” in
the business application, but they also need to use (...)
Excerpt related to
customer contacts:
Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights. IT Reports and Other Package to Use Microsoft
Dynamics and the 200...
Published:
2010-03-11
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Clearing The Way for Faster, Smarter Decisions. Specific, Measurable, Achievable,
Relevant and Time-Bound. To make timely, well-informed decisions, you need just that: time and information. This means having
fast access to accurate information from every d (...)
Excerpt related to
customer contacts:
... software, spread- sheets, or one-off reports, or on a set of nonintegrated databases that don't share
even basic data like customer contacts or product codes. ...
Published:
2010-03-11
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Abstract:
My Wedding Film is a growing small business media company that specializes in capturing elegant one-of-a kind weddings. The
company was looking for a customer relationship management (CRM) solution that could accurately track and automate the contacts
they had with their clients, prospects, vendor relati (...)
Excerpt related to
customer contacts:
... The company was looking for a customer relationship management (CRM) solution that could
accurately track and automate the contacts they had with their clients ...
Published:
2010-03-11
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Abstract:
Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell
existing Business Intelligence products. TEC takes a look at Hummingbird’s portal strategy and compares it to other vendors
in the corporate portal space. (...)
Excerpt related to
customer contacts:
Hummingbird Ltd. is moving into the Corporate Portal market. Like others, it sees corporate portals as a mechanism to cross-sell
existing Busines...
Published:
2001-01-22
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Abstract:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Excerpt related to
customer contacts:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
Published:
2004-08-26