X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 contact manager tracking


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

contact manager tracking  Contact Center Management , Contact Center Manager , Contact Center Metrics , Contact Center Monitoring , Contact Center Network , Contact Center Online , Contact Center Operations , Contact Center Outsourcing , Contact Center Performance , Contact Center Platform , Contact Center Product , Contact Center Professional , Contact Center Providers , Contact Center Publications , Contact Center Quality , Contact Center Reporting , Contact Center Reports , Contact Center Representative , Contact Center

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

Evaluate Now

Documents related to » contact manager tracking

The Best ACT! Is Still to Come


After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.

contact manager tracking  packaged applications that included contact management, marketing automation, sales force automation, and call center management. Now, more than a decade later, the odds dictated that ACT! should have been overshadowed and its market share divided up among the new packaged applications. However, a few acquisitions later ACT! has still managed to maintain its raison d'tre , retaining over two million users in North America alone. Looking to further consolidate its leadership in the lower-end CRM Read More

Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line


TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer relationship management, small and medium enterprise marketplace.

contact manager tracking  Callaghan, both the Maximizer contact manager and the Maximizer Enterprise CRM package represent the best prices for out-of-the-box solutions. Maximizer 8s contact management solution includes an account manager, opportunity tracking, and an e-store manager and is sold at the retail price of $199. The CRM suite is offered under $500, while the e-CRM suite is only $200 more. Product Strengths and Challenges Maximizer Enterprise 8 is an integrated CRM suite with functionality encompassing direct and Read More

RTI's CRM Applications Rivals The Major League Providers


Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.

contact manager tracking  features, CustomerFirst provides: a contact manager; an automated rule-based escalation tool; a telephone interface using TAPI2; an e-mail manager; and a time recorder for each individual. Customer representatives can access all pending incidents, problems and their status in a single view. Alerts allow the user to set an alarm, or an alert, that is associated with a specific incident, problem, and task. Alerts can also be used as actions to be taken from escalation rules as a result of an automated Read More

6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

contact manager tracking  process level from the contact centre to the back office and back again, ensuring the agent is fully informed of all changes. Onyx has paved the way for delivery of a whole new level of service and efficiency. It has automated many manual and semi-manual processes, slashed approval times from weeks to hours, and enabled us to manage and update vast amounts of applications and customer data quickly and accurately to increase service levels, productivity and profitability. Manager CRM, ASB Bank. By Read More

Demystifying SAP Solution Manager


Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

contact manager tracking  SAP Solution Manager This past decade has seen the advent of SAP Solution Manager , a unique offering for centralized support and system management. Needless to say, a typical SAP system landscape at global corporations may include a large number of SAP and non-SAP systems. “Complex” SAP environments (or heterogeneous IT landscapes) often comprise huge global corporations that use SAP ERP worldwide, with different divisions possibly using different releases of the product (which is a nightm Read More

Are Your Company Laptops Truly Secure?


The portable nature of laptops makes them particularly susceptible to all kinds of security and tracking problems. This paper discusses the strengths and limitations of laptop security, including the technology for accurately tracking IT assets, recovering missing computers, and deleting data remotely.

contact manager tracking  contained in corporate data, contact lists, modern unified messaging systems (such as digitized faxes and voicemails) and unencrypted file folders. Beyond the risk of exposed data, the greatest concern is often the unsecured enterprise access available through a corporate laptop. To deliver on the value and promise of mobility, IT departments routinely deploy a range of access points and methodologies, such as remote data connections to VPNs or web access for enterprise systems. An unscrupulous Read More

Contact Optimization for Direct Marketers


In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.

contact manager tracking  you evaluate campaigns, drive contact strategies, and enhance customer experience. Read More

InfiniteKM: Knowledge Management for Sales Channels and Contact Centers


InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock

contact manager tracking  for Sales Channels and Contact Centers InfiniteKM,  a cloud (and on-premise)-based sales and service enablement platform , helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock, Microsoft, LG, etc., helping companies meet their sales, support, and Read More

Purchasing CRM for Contact Centers


Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

contact manager tracking  CRM for Contact Centers Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center. Read More

Teradata 2013 Partners Conference: Interview with Ed White, General Manager, Teradata Cloud Solutions


BI Analyst Jorge Garcia interviews Ed White, General Manager for Teradata Cloud Solutions, live on the show floor at the 2013 Teradata Partners Conference. Listen and find out about Teradata’s new cloud solution, how the company is rounding out its big data ecosystem with Aster and Hadoop, and how Teradata customers are managing their migration to the cloud.

contact manager tracking  2013 Partners Conference: Interview with Ed White, General Manager, Teradata Cloud Solutions BI Analyst Jorge Garcia interviews Ed White, General Manager for Teradata Cloud Solutions, live on the show floor at the 2013 Teradata Partners Conference. Listen and find out about Teradata’s new cloud solution, how the company is rounding out its big data ecosystem with Aster and Hadoop, and how Teradata customers are managing their migration to the cloud. Read More

Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

contact manager tracking  and SAS Analytics Intelligent Contact Center: Product Overview The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these solutions will not always integrate well Read More

n.Skep


The n.SKEP solution suite enables a company to view, analyze, simulate, and understand all supply chain data. Supply chain managers are given a clear vision of the alternatives so they can easily make the right decisions. n.SKEP covers all supply chain processes at the strategic and tactical levels, as well as at the operation level, and enables drawing up multilevel forecasts, planning, optimization of distribution, and production. n.SKEP solutions enable information sharing between users via the intranet or Internet, warning them if any changes are made by anyone, and allowing synchronization of all relevant data. By using Single Click Collaborative technology, each click by a user enables immediate recalculation of all parameters impacted at all supply chain levels, while minimizing the number of clicks helps make n.SKEP more user friendly.  

contact manager tracking  n.skep ibs,crash n.skep,n.skep ibs,crash n.skep,n.skep ibs,crash n.skep,supply chain manager,supply chain planning,supply chain innovation,supply chain execution software,global logistics supply chain strategies,supply chain system,supply chain replenishment,supply chain planning,supply chain forecasting,supply chain simulation,supply chain strategy,supply chain performance,supply chain execution,supply chain manager,supply chain,lean supply chain,supply chain visibility,supply chain operations,supply chain engineering,manage supply chain,global logistics supply chain strategies Read More

The Power of Inventory Control: How Integrated, Serialized Inventory Tracking Delivers a Competitive Advantage


Today’s manufacturers work hard to meet customer delivery schedules with quality parts while reducing costs. Those companies that can meet these demands can reduce work-in-process inventories and minimize production costs. But many fail at this due to inefficient material handling and inventory control. See how advanced ERP systems reflect the physical reality of the material handling process and can help you reduce inventory costs.

contact manager tracking  inventory,manufacture,inventory reduction,inventory management,inventory control,inventory management system,inventory management software,inventory control methods,inventory software management,inventory control software,warehouse management,software inventory management,what is inventory,vendor managed inventory,inventory management techniques Read More

Learn the Secrets of Contact Center Success from Experts in the Field


Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

contact manager tracking  the Secrets of Contact Center Success from Experts in the Field Learn the Secrets of Contact Center Success from Experts in the Field How does your contact center stack up against the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus Read More