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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call back scheduling


Workforce Scheduling and Optimization: The Missing Link on the Shop Floor?
Today’s manufacturers must be able to promptly cater to customer fluctuations in demand and maintain profitability. With agile workforces, companies have a real

call back scheduling  fluctuations in demand, which typically hover around 20 to 30 percent. In addition, for a CPG organization utilizing a large direct store delivery (DSD) sales organization to deliver, sell, and merchandize its products, direct exposure to actual customer demand and consumer sales can lead to frequent sales-driven disruptive adjustments to production schedules. To gain visibility, staff appropriately, and ultimately control labor costs, manufacturers must optimize their workforce utilization and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Staff Scheduling for the Health Care Industry

Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.  

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Documents related to » call back scheduling

Integrated EAM for Hotels: An Overview


According to a recent NYT article, the hotel industry saw record revenue last year reaching $138 billion, growing $28 billion from the previous year. In response, hotels increased rates and major chains like Hyatt and Marriott began planning new hotels. While the recent subprime crisis, low US dollar, and high gas prices have caused these chains to scale back new developments, they have not

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Navigating Between Service Management Scylla & Charybdis - Part 2


Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while durable (hard

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What's Holding Back Online Appointment Booking?


False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments.

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The ROI of Your Labor Force


Improving workforce performance can drive corporate performance. Even seemingly small changes in workforce productivity can have a huge impact on the bottom lines of large organizations. Learn how deploying workforce management (WFM) technology can transform your company’s operations, and provide data that improves core human resources (HR) applications like workforce planning, recruiting, and performance management.

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Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

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Taylor Scheduling Software, Inc


Taylor Scheduling is a software vendor for scheduling of batch- or discrete-type manufacturing. The company manufactures applications for scheduling, planning, and operations reporting (feedback). Taylor Scheduling is headquartered in Edmonton, Alberta (Canada).

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Supplier Parks - Back to the Future


As supply chains become increasingly integrated and synchronized, we are witnessing the evolution of the business/production models (in some industries) that merge virtual integration with elements of the older vertically integrated enterprise. This has profound consequences, in particular for suppliers to OEMs.

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Debunking the Myths Surrounding Computer-based Scheduling


To expedite planning production, many companies have gone the way of integration with a manufacturing resource planning (MRP) or enterprise resource planning (ERP) system. Although these systems have paved the way in planning production, they can leave a lot to be desired. Learn how manufacturing production scheduling (MPS) can be enhanced by finite scheduling and advanced planning and scheduling (APS) systems.

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Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels


Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

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