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Software Functionality Revealed in Detail
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 call back scheduling


Workforce Scheduling and Optimization: The Missing Link on the Shop Floor?
Today’s manufacturers must be able to promptly cater to customer fluctuations in demand and maintain profitability. With agile workforces, companies have a real

call back scheduling  fluctuations in demand, which typically hover around 20 to 30 percent. In addition, for a CPG organization utilizing a large direct store delivery (DSD) sales organization to deliver, sell, and merchandize its products, direct exposure to actual customer demand and consumer sales can lead to frequent sales-driven disruptive adjustments to production schedules. To gain visibility, staff appropriately, and ultimately control labor costs, manufacturers must optimize their workforce utilization and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Staff Scheduling for the Health Care Industry

Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.  

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Documents related to » call back scheduling

Integrated EAM for Hotels: An Overview


According to a recent NYT article, the hotel industry saw record revenue last year reaching $138 billion, growing $28 billion from the previous year. In response, hotels increased rates and major chains like Hyatt and Marriott began planning new hotels. While the recent subprime crisis, low US dollar, and high gas prices have caused these chains to scale back new developments, they have not

call back scheduling  include telephone services and call accounting; pay tv; door locks; vending machines; credit card systems; kiosks; food and beverage point of sales; spa management; health club management; etc. An EAM enables management to care for a hotel's physical assets. For example, the work order management module in an EAM system can issue a work order; indicate the location and reservation it affects; and rank it. The work order can then be sent out via a private network to a PDA, or a cell phone to the Read More

ToolsGroup-Going Back to Its SCP Roots


What has ToolsGroup, the expert in demand-driven SCP, been doing to address demand and supply variability? Read P.J. Jakovljevic’s article and see how ToolsGroup has developed sophisticated software that analyzes demand history across multiple dimensions, enabling companies to obtain more accurate forecasts and inventory targets for driving outstanding customer-service levels with less global inventory in their supply chains.

call back scheduling  demand signals and volatility call for a profitable supply chain response. A vendor can easily muster up a customer response with excessive inventory and morale- and energy-busting firefighting tactics, but a profitable response entails understanding the sources of variability and planning for a quick and effective answer. Statistically modeling demand volatility across multiple dimensions (line-order quantities, order-line frequency, forecast error) enables ToolsGroup to handle long tail “lumpy” Read More

Navigating Between Service Management Scylla & Charybdis - Part 2


Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while durable (hard

call back scheduling  product breaks and customers call for support (after the fact). Rather than responding to problems, service should be proactive, anticipating the needs of customers. The use of  condition monitoring  equipment placed in manufacturing sites is an example. By taking constant readings on heat, vibration, noise, and other critical  process variables , companies can understand if there is a problem before equipment fails. For more information on the topic, see TEC’s previous article entitled Read More

VSI Putting Its Service Management Feelers Out


Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations.

call back scheduling  expert technicians, improving both call resolution times and customer satisfaction.   Vidcie’s streaming video solution connects technicians and experts in real time, is hands-free, and operates across all mobile networks. Field technicians will be able to simply click a button from within VSM on mobile devices to connect via live video stream to one or more of their company’s expert resources for help with troubleshooting and repair. Supervisors will be able to log in, monitor, and watch any Read More

How Retailers are Answering the Call of Mobile Shopping


Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile.

call back scheduling  Retailers are Answering the Call of Mobile Shopping How Retailers are Answering the Call of Mobile Shopping Mobile shopping is the next giant wave in retailing, but are you positioned to get your fair share of the dollars? Find out what you need to know about mobile shopping from every key angle in Answering the Call: Emerging Best Practices in Consumer Mobile. You'll learn about the current trends in mobile shopping the different mobile marketing approaches you can take—along with their pros and cons Read More

Oracle Mends Its Ways To Bounce Back


Despite its inclination to traditionally thrive on a moderate amount of controversy and to fly a number of trial balloons, Oracle, has also been a practical company, often modifying its strategy and adopting a tack that would work better. Thus, while Oracle's declining revenue and profit are painfully noted, the company has been taking some long overdue moves to appease its customers and to play fair with the competition. Time will only tell, however, whether Oracle has used these slower economic times to get its act together and to position itself for the its future revival.

call back scheduling  laws. Oracle senior management called the extension a goodwill gesture to the Oracle Application Users Group (OAUG) to allow customers more time in their upgrade planning to the current versions of Oracle applications. More than a dozen members of the OAUG had reportedly petitioned Oracle in writing for an extension of the deadline. Moreover, the ongoing chasm between Oracle and its independent users group, which has hurt Oracle's perception of its service & support viability, may be slowly narrowing. Read More

Champion Plastics Reduces Inventory by One-third and Scheduling Time by One-half; Moves into New Market


With a new account on the line, Champion Plastics, Inc., couldn’t afford any missteps, especially with its electronic data interchange (EDI), so it decided to shop for a new system. The company was not initially looking for a full enterprise resource planning (ERP) system, but its method of inventory control was a high hurdle. Find out why Champion Plastics opted for cloud ERP and how it improved operational efficiency.

call back scheduling  electronic data interchange, EDI, ERP, cloud ERP, mnufacturing ERP, production scheduling Read More

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

call back scheduling  the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Read More

Case Study: Leading Online Bank Automates with Job Scheduling Solution


An online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes with a job scheduling solution that could handle the bank’s growth. The bank’s IT team, however, faced two major hurdles affecting growth: both batch job processes and script-writing were manual and inefficient. A job management solution helped the bank achieve new levels of growth. Learn how.

call back scheduling  Tidal Software brings a radically simple approach to optimizing the operations of one of your company's most complex assets: its enormous infrastructure of enterprise applications including SAP, Oracle, Informatica, Symantec/Veritas and many others. Source : Tidal Software Resources Related to Online banking : Online banking (Wikipedia) ROI Case Study : Leading Online Bank Leading Online Bank is also known as : leading online bank , online banking solution , online bank application performance , bank Read More

Kronos Announces Latest Version of TeleStaff Public Safety Scheduling Solution


High-level enhancements in TeleStaff 2.8 were announced by Kronos last week—Microsoft database compatibility, bidding, reporting, and data consolidation. It is worth pointing out the performance of Kronos TeleStaff and the (less talked about) public sector workforce management suite since Kronos' May 2011 acquisition of PDSI and the TeleStaff product. Kronos’ TeleStaff Scheduling

call back scheduling   Read More

Maintenance Scheduling 101


Many organizations have tried to address their maintenance scheduling woes by introducing new and sometimes very advanced technologies. The reality is that trying to automate something that's broken will cause even more frustration and finger-pointing.

call back scheduling  and maintenance efficiency was drastically improved. Equipment availability and reliability increased and downtime and all its inherent costs decreased. Schedule compliance was consistently around 90 percent, and when it wasn't, the reason could be easily identified and documented. The Key Ingredients Communication is key to successful maintenance scheduling—this involves everyone from the planner, scheduler, maintenance supervisor, craftsman, storeroom personnel, operations superintendent, to the Read More

Three Types of Field Service Scheduling Software


There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

call back scheduling  field service scheduling software,it project,software applications,software project,software for project,to do software,it management program,it service jobs,it services jobs,for it service management,service management,service management it,scheduler,control software,business software software Read More

8th ERP Vendor Shootout, Dallas, TX, 6-7 October,2010 - LAST CALL


ERP SHOOTOUT. October 6 to 7, 2010. Renaissance Dallas Hotel. Dallas, Texas 75207. Calling all manufacturers, distributors, and professional services organizations!

call back scheduling  6-7 October,2010 - LAST CALL 8th ERP Vendor Shootout: Dallas TX, October 2010 LAST CALL — TWO-FOR-ONE DEALS AVAILABLE UNTIL SEPTEMBER 27! ERP SHOOTOUT October 6 to 7, 2010 Renaissance Dallas Hotel Dallas, Texas (US) 75207 Calling all manufacturers, distributors, and professional services organizations! Hosted by the VAR Community and moderated by Technology Evaluation Centers (TEC™) , The ERP Vendor Shootout ™ is a one-of-a-kind opportunity for you and your team to see the best in enterprise Read More