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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 billing training


ROI Case Study: Sterling Commerce and Crowley Maritime
Crowley Maritime, offering a range of services such as shipping and barge towing, needs rapid customer billing and invoicing. The company’s electronic data

billing training  requires the rapid on-boarding, billing, and invoicing of customers, each of which need to complete a variety of different and complex transactions with Crowley. In 2004, the company s EDI transaction volume had increased by 500 percent over the prior five years, and the senior management wanted to ensure that the company would be capable of sustaining this growth rate without harming service delivery. Crowley had been using EDI over its mainframe and a value-added network (VAN) in order to complete

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » billing training

Kalypso and Integware Merge PLM Practices


Kalypso has recently merged with Integware, a fellow consulting firm with expertise in product lifecycle management (PLM), particularly in the life sciences industry. In addition to the life sciences, the merger expands the firms’ presence in the aerospace and defense (A&D), automotive, and energy industries.

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Abak 360


The software is widely used and renowned in the service industry, with a large customer base in accounting, engineering, software engineering, architecture, research consultants, business consultants and multimedia. We use Crystal Reports to customize your reports and simplify your management. We also offer training to make sure you are well-prepared to make the most of Abak. Our team has over 125 years of combined experience in accounting, project management, IT development, custom software development, and consultation. Abak is a business management system for professional services firms. Abak is the most flexible time and billing system in the industry. Support multiple currencies, multiple invoice formats, and dozens of rates. Abak connects your employee’s time and expenses to your invoices, your payroll and your accounting systems, automatically.    

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Tribridge RevRec


Tribridge RevRec provides integrated contract, revenue and billing functionality to manage multi-level arrangements that are common in High-Tech industries. 

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Southern Pump & Tank Company (SPATCO)


Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent.

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Accelerating New Hire Training to Increase Sales and Productivity


Pfizer needed a standards-based learning management system to accommodate legacy content developed in-house and content from third-party providers. Using the SumTotal Learning Management, Pfizer Sales Training developed a Web-based blended learning program incorporating content from a variety of sources. Download the case study to see all the results, including an increase in market share for one physicians’ product by 900%.

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Customer Care & Billing RFI/RFP Template


General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements

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Improving Training Productivity and Implementing Online Learning to Manage Rapid Growth


Having experienced rapid growth, HDFC Standard Life (HDFCSL) needed to scale up learning and development to accommodate the rush of new hires and reach all employees. HDFCSL launched a companywide learning management program based on the SumTotal Learning Management solution that delivers, tracks, and analyzes the progress of blended online and instructor-based training, raising employee participation to 100% within 5 months.

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CRM Application Users Are Key to Project Success


For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change management.

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IDC MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis


This study assesses key technology vendors participating in the IT education market as a line of business (LOB) to support the sale of their technologies. Based on IDC's research, observations, and interviews with many of the key participants in the market, this document provides several dozen practices or approaches to successfully building, maintaining, and growing a training business. Know the key research findings.

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The Guide to Google Apps Training Part Four: Advanced Security Configuration and Compliance


Google offers protection of your information with its sophisticated data and encryption centers. But now that you’ve become comfortable with the tools and basic security settings for Google Apps, you can get more in-depth and establish other security settings on your own. This next level of control allows you to review the settings for the core of Google Apps and gives you even better protection over your data with the ability to configure security parameters for associated apps.

In this Google Apps Guide, get detailed information about commonly asked questions regarding Google security topics. Learn how to set levels of calendar sharing internally and externally, how to configure and restrict collaboration capabilities of Google Docs on- and off-line, and how to execute configurations of Gmail access for mobile device management and compliance for even more protection. A step-by-step process is provided for the creation and facilitation of groups, as well as granting or revoking a user’s individual permissions for security access to third-party apps. Review, enable (or disable), and configure a series of core Google Services, including: Chrome management, Google+, Google Vault, and Google Apps Marketplace. The Google Apps Guide also describes how to enable or disable some non-core extra Google Apps.

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