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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bill monthly service fees automatically


Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

bill monthly service fees automatically  only handles the traditional bill of material (BOM), routing, and diagram generation tasks frequently associated with product or engineering configurators, but also addresses the guided selling, proposal generation, and multilevel channel management tasks associated with sales configurators (for more information, see CRM for Complex Manufacturers Revolves Around Configuration Software ). Webcom touts that its software solutions provide the same level of depth as the on-premise peer products from Cincom

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » bill monthly service fees automatically

Vendor Reservations, a Full-fledged SaaS ERP, and User Recommendations


Having a system that can support mix-mode manufacturing without the need for artificial constraints would mean that the technology is available to offer on demand manufacturing enterprise resource management to the marketplace.

bill monthly service fees automatically  such as inventory management; bill of material (BOM) and material requirements planning (MRP); order management; procurement; sourcing; and financial/accounting management. Key attractions for small manufacturers should include an appealing cost of entry, packaged implementation pricing, low monthly fees, and month-to-month contracts. Manufacturers can operate from a single site, multiple sites in a single country, or multiple sites in countries around the world, since the solution also features Read More

Managing Process Manufacturing Using Microsoft Dynamics AX


Some firms rely on out-of-the box functionality to help reduce risk, minimize custom development, and increase predictability of successful implementation usage. This book simplifies explanations in order to understand the functionality related to operations and supply chain management in process manufacturing.

bill monthly service fees automatically  information is termed a bill of material (BOM) by discrete manufacturers and a formula by many process manufacturers. These terminology differences have a special significance within AX, since the item type assigned to a manufactured item impacts software functionality. The two item types—termed BOM Item and Formula Item —support different approaches for modeling product structure information. They also employ different order types—termed Production Order and Batch Order —for coordinating actual Read More

ERP Systems Buyer’s Guide


The implementation of an enterprise resource planning (ERP) system to automate business processes is a strategic investment. Buying the right system and choosing the best vendor for you are critical to a successful ERP implementation. As a decision maker, you need to quickly identify your ERP requirements, effectively communicate these needs to vendors, and successfully compare various product alternatives. Learn how.

bill monthly service fees automatically  features of order management, bill of materials management, logistics and order fulfillment, etc., as higher than others. However, certain modules and ERP features are of importance to all buyer types and should be considered by each buyer; our survey results validate this point. In this regard, basic accounting management and integration with other systems are rated higher than others. Other Product Considerations Beyond functionalities and features, you also need to determine what type of solution Read More

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

bill monthly service fees automatically  banking, tele-voting, and mobile bill information. Outbound dialing Computer Telephony Integration (CTI) - software, processes and interfaces that integrate computer applications with telephone networks to provide an efficient customer interaction and reporting mechanism; the two most commonly used applications that ensue from CTI technology are as follows: Browser-based system administration - Web interface that allows users to customize their PBX setup such as configuring the actions of auto attendant Read More

The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations


Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine.

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Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

bill monthly service fees automatically  involved set of interactions Billing services when appropriate The emerging top agenda items for development of integrated virtual call centers are consolidation of call center management and process integration. These allow companies to manage distributed talent more cost-effectively and ensure that service processes are focused on the right issues. Consolidation and integration of virtual call centers enable firms to better cope with the high costs of talent in some locations, shortages of talent in Read More

Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

bill monthly service fees automatically  analyzing project cost and billable hour allocations on past projects will lead to confidence and proof points when establishing standard pricing for a particular service offering. Further, regular reporting of project profitability can be leveraged to validate project pricing as the work for an actual engagement unfolds. Centralized storage and retrieval of pre-packaged project plans, deliverables, and proposals from past engagements will accelerate sales and delivery activities while demonstrating Read More

DSL Ltd. Selects IFS for Service Management


DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile Workforce Management, components of IFS’ Enterprise Service Management offering to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.

bill monthly service fees automatically  industry watch, erp, fsm, mobile FSM, field service, workforce management, field service management Read More

E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

bill monthly service fees automatically  in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is the largest division, and forms the umbrella over much of H.B. Fuller's North American sales and operations. It includes the corporation's mainstay strategic Read More

Software as a Service: A Cheaper, Faster Way to Access Applications


The dismal economy hasn't been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is increasing thanks to customers who seek better/more targeted functionality, quicker deployment/access, lower up-front and ongoing cost, and ease of use. Learn why SaaS has a history of thriving in down cycles, and what to look for in a SaaS solution.

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Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

bill monthly service fees automatically  product specifications, technical support, billing questions, and pricing and policy information can all be found in any number of places, such as CRM databases; legacy KM systems; frequently asked questions (FAQ) lists; intranets; content management systems; billing systems; or an automated response system. The goal here is to analyze the customer's problem, retrieve the information needed to solve that problem, and to do so in whichever contact channel the customer chooses. This process should not only Read More

How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

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The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

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