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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 automatic invoice approval conditions


These are the Times of CRM Vindication and Validation - Part 3
Part 1 of this series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing CRM

automatic invoice approval conditions  be made seamless with automatic transfer of customer details so that the supervisor can smoothly engage with the customer where the agent left off. To minimize service handoffs and improve satisfaction, organizations should extend the footprint of their CRM deployment to the Web with a single transparent multi-channel solution for delivering superior customer service, as explained in Part 2 . Last but not least, with enhanced Web site management, registration and user management, account management,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM)

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user- or document-level security. 

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Documents related to » automatic invoice approval conditions

New Approaches to Software Pricing


Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has even gone so far as to draft a Bill of Rights for customers. How well do these pledges measure up?

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It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

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Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights


Business management solution users spend most of their time “heads down” in the business application, but they also need to use communication and desktop productivity tools. Thus, business solutions need familiar, easy-to-learn user interfaces. They need to be “process-centric” and role-based. And they need to provide a bridge between the worlds of structured business applications and unstructured desktop productivity software.

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Controlling Complex Trade Promotion Management Issues For Suppliers To The Retail Chains


Almost $75 billion (USD) is spend on trade and promotion funds every year. Unfortunately most enterprise resource planning (ERP) systems are not equiped to handle the complexities of promotion causing false reports and inaccurate invoices. Small and medium businesses (SMB) have had limited choices, until now.

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The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations


Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine.

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Grow a Profitable Practice by Working Smarter, Not Harder


Economic conditions have improved, but so has the competition. These market dynamics and others add up to increased attrition and more difficulty finding talent. Professional services organizations (PSOs) must double down their efforts to align sales and service to meet growing internal demands.

This report looks at how high-performing organizations double down their efforts to become more focused and efficient in order to meet the changing dynamics of the marketplace.

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The SCM Perspective: 2009 in Review-and What You Can Do to Weather the Storms of 2010


In spite of the 2009 recession, some SCM vendors were able to create traction in the supply chain space this year. From an industry landscape perspective, three events from 2009 will have a more far-reaching impact than any other in this space, primarily because they’re priming the conditions for still more vendor competition and industry volatility in the year to come.News item: Oracle

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Case Study: Diebold


Based in Canton, Ohio (US), Diebold provides automatic teller machines (ATMs), security systems, and integrated self-service solutions for the financial and retail industries. To accelerate technician training and assure regulatory compliance, Diebold integrated a learning management system (LMS) within its Oracle environment. Learn how Diebold’s solution reduced technicians’ speed-to-competency from 18 months to just 4.

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Optimizing the Supply Chain: Back to Basics


As economic conditions worsen, organizations are stumbling on variety of customer demands ranging from superior services to lower costs. These extra requirements not only cause added strain on the organization’s supply chain, but makes achieving financial goals difficult. Already many organizations are struggling to respond to customer demands due to shrinking margins caused by

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Business Intelligence Solutions: Buy vs. Build


When an enterprise considers the benefits of a business intelligence (BI) solution, it must anticipate the questions involved in approval of any solution purchase or budget to build a solution. Should the organization spend precious resources, time, and money on a BI solution or some other pressing need? Download this white paper to learn about the advantages and disadvantages of both approaches.

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