Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
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testing, and you name any other possible document. Solution Manager has added useful functionality for managing all this paperwork, including all necessary governance, version, and history management. Some pharmaceutical companies, for example, have entire departments comprising staff that only work on SolMan-generated documentation: what must be approved, how and by whom, where it should be held (electronically and/or physically), procedures, processes . . . you get the drift. This is all the more