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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 analysis of support labor


The ROI of Your Labor Force
Improving workforce performance can drive corporate performance. Even seemingly small changes in workforce productivity can have a huge impact on the bottom

analysis of support labor  Workforce , Day-to-day Operational Analysis . Table of contents   Executive summary Finding the value in your human capital Focus on people to impact front line productivity Get tactical to be strategic Labor forecasting and scheduling Time and attendance Operational self-service Conclusion   Executive summary There is real value in your workforce. By driving innovation in the front-line people-processes, human resources can attain the full heights of its strategic value. Leading HR organizations have

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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EAM versus CMMS: What's Right for Your Company? Part Three: Analysis of IFS and Intentia


Having traditionally done implementations via their product delivery organization, IFS and Intentia also have long exhibited a focus on product quality and customer satisfaction, which manifests into a lasting relationship with each client. However like other enterprise resource planning (ERP) and supply chain management (SCM) software vendors, Intentia and IFS need to string together several quarters of profitability to restore consumer confidence and long-term stability.

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Challenges of the Future: The Rebirth of Small Independent Retail in America


By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success.

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The Role of ERP in Globalization


Globalizing your market reach presents technology and business challenges to profitable growth. Your supply chain strategy for globalization should include an enterprise resource planning (ERP) solution that provides you with visibility into key performance indicators (KPIs). Find out why standardizing an automated ERP system across multiple sites can result in a 66 percent reduction in total time from delivery to order.

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Minimizing the Total Cost of Technical Support for Enterprise Applications


Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

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Support and Maintenance: No Longer the Software Industry's "Best Kept Secret"?


Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

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Bank of America


Bank of America is a multinational banking and financial services company. It has a retail banking footprint that covers approximately 80 percent of the U.S. population and serves approximately 57 million consumer and small business relationships at 5,600 banking centers and 16,200 automated teller machines (ATMs).

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BusinessObjects Activity Analysis


Sherry Fox (6/16/2015 9:28 PM): As per Jorge, please consider the following: -          SAP BusinessObjects Activity Analysis -          SAP BusinessObjects Cartesis   are not part of SAP’s portfolio anymore. Therefore, please put them offline. ALG Software's Enterprise Performance Optimization Suite is a web-based solution, which includes predictive planning (for driver-based planning and budgeting, activity analysis (for activity-based costing and profitability analysis), performance management (for scorecarding and metrics management), and financial consolidation (for statutory reporting and financial consolidation).

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ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

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What Is the Value Proposition of Support and Maintenance?


Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

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Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

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