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Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.

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Dell and Red Hat Form Alliance
Dell and Red Hat have tightened their relationship, announcing new initiatives for products and services/support.

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7/7/2000

Baan And SSA GT Merge To Form A Mid-Market Empire With An Iron Side Part Two: Market Impact On Baan
Baan is now in a much better company, one that is solely dedicated to the enterprise applications business. In addition to Baan being in a better shape and hardly resembling its 1999/2000 incarnation - this time the vendor was rather a victim of its now ex parent's 'sins' than of self-inflicted wounds, which was the case prior to its Invensys stint.

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7/12/2003

SCT and G-Log Form Alliance For Collaborative Logistics in the Process Industries
G-Log, a leader in collaborative logistics, and SCT, a leader in enterprise applications for the process industries, have joined forces to bring together their products and expertise for the process enterprise.

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8/2/2001

Baan And SSA GT Merge To Form A Mid-Market Empire With An Iron Side
Should Baan and Ironside learn from their new senior sibling SSA GT how to consistently produce stellar financial results and profitability while proceeding with the launch of the next-generation product releases and integration platforms that could in turn cater for SSA GT's aged products' technology rejuvenation needs, the market could witness the creation of another enterprise application powerhouse that is focused solely on manufacturing.

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7/11/2003

Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

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5/16/2005 12:00:00 AM

How to Choose a CRM System
When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your selection process. This guide is designed to help you build the business case for a CRM system, form an effective project team, ask the right questions, identify the challenges involved and much more.

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5/2/2006 2:59:00 PM

Managing Expenses in the Legal Sector
Expense management in the legal sector can be complex and burdened with problems. Expense errors in claims sent to clients can not only result in time being spent in sorting out resulting issues, but can also impact the trust between the client and firm. Legal firms must ensure expenses are dealt with accurately, effectively, and in a timely manner. Download this paper for Quocirca’s recommendations for a chosen system.

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2/29/2012 10:55:00 AM

What Does the Future Hold for PRM?
Almost every company has been scrutinizing their relationships with partners more closely and figuring out how best to reach and nurture them. With so much business going through indirect sales channels in the next five years, the need for some form of partner relationship management (PRM) should not be questioned. The natural question is then why only a few software vendors specializing in PRM have thrived?

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3/6/2004

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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11/26/2010 8:44:00 AM

PRISM Users Get A Dedicated, Independent Web Community
Users of the Baan Process ERP product PRISM form a web-site community to provide an independent source of information and sharing of knowledge on one of the market's first Process-ERP Products.

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11/5/2001

The Hidden Gems of the Enterprise Application Space
Given ever-shorter product life cycles and companies' ever-increasing reliance on third parties to increase customer satisfaction, the need for some form of supplier relationship management (SRM) category of software should not be questioned.

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10/29/2003