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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 agent and commission structure


Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

agent and commission structure  agent experience. For improving agent productivity and reducing calls, Suggested Solutions automatically finds and presents the best solution to cases. It includes self-learning technology to improve accuracy with use over time. Open Computer Telephony Integration (CTI) integration with leading telephony vendors. Rounding out the list of Salesforce.com's recent innovations is The Business Web . Having seen the success of consumer Web platforms like Google , Yahoo , iTunes , eBay , and Amazon.com , the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » agent and commission structure

How to Maximize Your IT Services with Lifecycle Management


As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.

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Salesforce.com Updates Desk.com for SMBs


Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk.com (formerly known as Assistly), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how they want to view it.

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Managing Trees versus Managing Grass


Within the product lifecycle management (PLM) arena, there is a category of solutions with a very specific industry focus: fashion and retail PLM solutions. For example, Lectra calls its solution Fashion PLM; at PTC, its FlexPLM solution is created for retail, footwear, and apparel; TradeStone Software names  its solution Merchandise Lifecycle Management (MLM)  (instead of PLM) and focuses on

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Oracle Announces New Release of RightNow CX Cloud Service


Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring

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The Truth about Agent-based versus Agentless Monitoring: A Short Guide to Choosing the Right Solution


Monitoring servers, environments, platforms, applications, and services have become key ingredients for building successful IT departments. However, it can be a daunting task to find the right solution to accomplish these critical needs with a limited budget and tight timelines. Learn about the differences between agent-based and agentless monitoring, so you can make the right decision based on your company’s needs.

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A Two-layer Model for Fashion PLM Functionality


To help fashion players achieve the most out of adopting PLM methodology and systems while respecting the uniqueness of fashion products and business processes, the article introduces a two-layer model to facilitate the process of selecting a fashion PLM solution.

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UNIT4 Appoints New CEO, José Duarte


UNIT4, the Netherlands-based ERP company, has announced the appointment of a new chief executive officer (CEO), José Duarte, and plans for the current CEO Chris Ouwinga to move from the corner office to the position of non-executive director and chairman on a new single-tier board governance structure. José Duarte joins UNIT4 after having spent considerable time at SAP, most recently as president

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Precision Marketing: Strengthening the Value of CRM


All organizations, across all industries, have one thing in common—a deluge of customer data idling somewhere waiting to be monetized. Most likely, the similarities end there. The accuracy, depth, and accessibility of data are as varied as the products and services offered by organizations. The use of this data is what separates successful organizations from those who go bankrupt.

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MATRAnet Converts Confusion to Cash


MATRAnet has added collaborative browsing to its customer relationship management product.

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Generating Revenue from Service


A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

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