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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 actual time assigned to engagement


4 Key Steps to Automate IT Security Compliance
An unprecedented wave of security breaches has led to the establishment of technical standards, IT governance frameworks and laws designed to improve and

actual time assigned to engagement  It then undertakes the actual work of fixing them in order of priority. An audit team is tasked with defining compliance standards, evaluating conformance to those standards, and documenting both compliance and exceptions for the benefit of external auditors and other stakeholders. This team asks, Are we meeting regulatory standards and baselines, and are we complying with internal policies? As in the Hindu fable of the blind men and the elephant, these three teams look at the same large body of data,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

actual time assigned to engagement  other elements appear, the actual services delivered will differ due to the specific needs of the client in their particular circumstance. Services are highly variable, as they depend upon who provides them and when and where they are provided. Sales representatives that use productized features as a crutch to sell may forget that they are really proposing a solution to a customer?s unique problem. And when selling a solution, it is important to maintain flexibility as the nature of the client problem Read More

Why and How Outsourcing Management and Governance is Critical to Outsourcing Success


Organizations undertaking information technology and business process outsourcing typically are very focused on "doing the deal." This involves assessing service providers, determining geographies from which to source services, developing contracts, defining service levels, and a myriad of other tasks. Yet arguably the hardest part of outsourcing occurs only after the deal is done—performing ongoing outsourcing management and governance.

actual time assigned to engagement  such as contract volumes, actual volumes, unit rates, service bands, pricing components, service level credits and earnbacks, business unit charge outs, etc. It ensures the service provider invoice is accurate and consistent with the contracted services, facilitates the payment approval process, and enables the client to pay the provider in a timely fashion. Is the relationship delivering the financial benefit sought at the outset of the transaction? Have costs gone down, were expenditures avoided? The Read More

Enterprise Application Players Keep Refining Value Propositions


Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and HP have allied to deliver "software as a service" and Oracle/PeopleSoft are also offering hosted solutions, suggesting that "software as a service" are here to stay.

actual time assigned to engagement  business need to the actual engagement, SAP CSN aims to give customers the full selection of services and support needed to achieve maximum value from their investment. By offering a coordinated and cohesive menu of services and support from SAP and its partners, SAP CSN strives to create successful customer implementations. SAP CSN aims to align services and each customer by, for example, communicating and coordinating the portfolio of comprehensive services, by providing seamless engagement of services Read More

The 'Joy' Of Enterprise Systems Implementations Part 2: Implementation Key Success Factors


Enterprise systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn the whys, wheres, and whos of the business process (workflows) rather than hows of the software screens.

actual time assigned to engagement  data, but rather on actual data from specific real-world business scenarios. A manufacturing company should, e.g., invoke past orders from customers and route them again through the entire workflow from designing the product, passing it onto production, delivering it, and billing for it. Furthermore, as enterprise systems typically outlive the IT employees and project members that conceptualize, implement, and modify systems on the go, documenting the system is also crucial so that future users grasp Read More

Everything You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything!


Today, if a company wants to retain its employees, it must take great strides to make their jobs more rewarding. To give their employees the learning experience they’re looking for, many organizations are now implementing learning management systems (LMSes).

actual time assigned to engagement  You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything! As the 1977 Trooper song says We're here for a good time, not a long time , and while the song was referring to living rather than working, the latter part of the lyric certainly holds true for today's workforce. People just don't stay at one job for very long anymore. For many organizations, gone are the days of simply hiring an employee, giving them a half decent salary with a few perks, and hoping like hell Read More

The IT Tipping Point for Midsized Companies: Deciding When to Move to Tier-one ERP


Many successful midsized companies reach a point when transitioning to a tier-one enterprise application system is necessary. Transitioning to a new enterprise resource planning (ERP) system is a challenge—but it may not be as complex as you think. Learn common myths about tier-one ERP systems, as well as how ERP solutions can help you manage regulatory compliance and track performance with key performance indicators.

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How to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services Market


Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and retaining talent. Adapting to market demands such as globalization and a more sophisticated client base means human resources departments need a complete and integrated process of talent management. But hiring and keeping top talent can also help you increase revenues and increase client loyalty. Find out how.

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Using SumTotal Systems to Build a Structured Approach to Learning and Development


Murray Metals Group, an independent UK-based metal business, needed to develop a structured approach to learning across the organization and build a consistent learning program across all 20 geographical locations. Murray Metals Group chose SumTotal® Learning Management to act as a central learning management resource, thereby successfully establishing a learning and development capability within the organization. See how.

actual time assigned to engagement  SumTotal Systems,SumTotal Learning Management,e-learning,it e learning,e learning solutions,e learning providers,e learning platforms,e learning platform,e learning portal,e learning companies,free e learning,e learning website,e learning commons,e learning center,e learning development Read More

3 Reasons to Archive E-mail: Capacity and PSTs, Migration to Exchange 2010, and Compliance


E-mail is mission critical with corporate knowledge locked inside maiboxes. E-mail archiving solutions help organizations track e-mail transactions, restore inadvertently deleted messages, ensure compliance, and reduce storage demands. E-mail archiving software provides IT with the ability to manage data retention and enable ediscovery. Read this white paper to explore the issues of e-mail archiving and e-mail management.

actual time assigned to engagement  e-mail archiving,mailbox quotas,e-mail capacity,pst management,migration to exchange 2010,data lifecycle management,e-mail archiving solution,exchange 2003 to 2010 migration,exchange 2007 to 2010 migration,exchange 2003 to exchange 2010 migration,pst file management,groupwise to exchange 2010 migration,data management lifecycle,lotus notes migration to exchange 2010,exchange 2003 migration to 2010 Read More

6 Reasons to Switch to Cloud-based Expense Management


Many businesses have begun to realize the extent of the benefits offered to them by automated expense management. These programs—which allow expense information to be stored digitally and expense reports to be generated automatically—are about to become standard across all sectors of industry. Here are six ways cloud-based expense management can benefit companies.

actual time assigned to engagement  T&E, travel and expense management, T&E solution, T&E management, cloud-based expense management, on-demand analytics, T&E policy Read More

To Have or Not to Have Supply Chain Software: Can the Riddle Be Solved?


In a previous blog post, I discussed two approaches to bringing down the overall cost of your supply chain (by using either cost-cutting or -reducing methods). Another blog was about bringing cost down by using better or best inventory management processes and practices. As we have already discussed the methods, processes, and practices, let’s look now at some of the technological aspects of

actual time assigned to engagement  Have or Not to Have Supply Chain Software: Can the Riddle Be Solved? In a previous blog post, I discussed two approaches to bringing down the overall cost of your supply chain (by using either cost-cutting or -reducing methods ). Another blog was about bringing cost down by using better or best inventory management processes and practices . As we have already discussed the methods, processes, and practices, let’s look now at some of the technological aspects of reducing cost. The first question that Read More

From Local to Hosted: The Story of One Company’s Migration to On-demand ERP


Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with an on-demand, remotely hosted ERP system. It wasn’t the change the company originally intended, but the benefits proved too overwhelming to resist.

actual time assigned to engagement  and a consultant who actually runs the MHCS system. Then we had an IT type pillar, an integration pillar, run by my IT manager. WT: How long did the implementation take, both calendar time as well as man-hours? DS: Two sides to that. Just the simple NetSuite implementation, to get the system up was, I would say, around three months. It was significant man-hours. I would say probably four people dedicating at least 50 percent of their time to it, and then calling in others as well, but not to the degree. Read More

Epicor HCM Express Allows Companies to Go From Bare Bones to Full Functionality


Epicor HCM Express is an interesting option for small businesses that are taking their first steps toward adopting a human resources information system (HRIS). TEC Research Analyst Raluca Druta shows you how the Epicor product allows companies to go from bare bones to full HR functionality.

actual time assigned to engagement  more functionality than they actually use) or to improvise by using a mix of point solutions, spreadsheets, payroll tools, etc. As opposed to the standard implementation of Epicor HCM—that is customizable according to the customer’s requirements—HCM Express offers a more standardized implementation to get the customer up and running as fast as possible and avoid any delays in using the system. The implementation of HCM Express typically does not go longer than 6 weeks. In addition, Epicor offers a Read More

How to Improve Business Results through Secure Single Sign-on to SAP


On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the unencrypted communication between users’ workstations and the backend servers, the SAP environment—and the confidential data it stores—become vulnerable. With a secure single sign-on solution to SAP, however, you can significantly improve the security of this environment.

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