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Abstract: Because today’s IT budgets are under increasing scrutiny and business requirements have become more complex, buyers of business intelligence (BI) solutions must evaluate total
cost of ownership (TCO). The BI architecture can be an asset to IT departments, meeting a range of user needs while minimizing the amount of IT maintenance and administration. Learn more about how to do TCO analysis of a BI system—before you buy.
PubDate: 9/22/2009 4:05:00 PM
Abstract: The Total Cost of Ownership (TCO) is the present value of all costs incurred during the life of a product or service (source: "The Supply Chain Cost Management: The AIM & Drive Process for Achieving Extraordinary Results", by Jimmy Anklesaria). Total Cost of Ownership (TCO) is a comprehensive set of methodologies, models and tools to help organizations better measure and manage their IT investments (source: Gartner).
Abstract: Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective delivery of those services.
Abstract: Over the past few years, many marketing departments have been involved in selecting and deploying analytical solutions, building marketing databases, and implementing campaign management. These solutions have helped in some ways, but they do not help manage the marketing process or manage marketing assets and resources. Find out about how operational marketing applications can help you achieve more substantial benefits.
Abstract: Today’s methods for reusing design can add needed speed to the entire product development process. By using the design of an existing part or assembly as a starting point for a newer part or assembly, you can save time while reducing the risk of making fundamental design errors. Learn how to overcome the challenges of optimizing design reuse, by building a reuse library of metadata that automates information retrieval.
Abstract: This white paper describes how interdomain federation happens with the Jabber Extensible Communications Platform (Jabber XCP). If you’re a service operator, line-of-business manager, security professional, or application developer, we’ll help you understand the benefits and challenges involved in building communication 'clouds' using real-time technologies such as extensible messaging and presence protocol (XMPP).
Abstract: Every enterprise must be prepared to confront an incident that threatens the security, privacy, or general operations of the company or its customers. But how is it possible to respond to an incident quickly, without interrupting corporate operations? By building an incident response team (IRT) with the right skills, authority, and knowledge to properly deal with a range of known—and unknown incidents. Find out how.
Abstract: Most IT managers have proven, cost-effective ways to increase the return on investment (ROI) of existing infrastructures—that is, storage area networks (SANs). SANs provide high-availability storage to servers within corporate infrastructures. Connecting low-cost servers to SANs makes business sense, as it dramatically reduces the cost-per-server connection to well below $100 (USD).
Abstract: Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers.
Abstract: Relationship marketing is about understanding customers’ needs and building a marketing strategy around them. The nurturing process helps businesses define the process of generating better leads through a clear set of principles, tactics, and related metrics for attracting new customers. Enterprise marketing management (EMM) has also emerged as part of this process, and is critical for marketing consistency and discipline.
Abstract: Mulhaupt, a distributor of specialty building products, knew it needed dedicated software that would help track its numerous inventory items, as well as the financial aspects of the business. To do this, Mulhaupt’s implemented Microsoft Business Solutions–Navision. Since its deployment, the solution has helped boost business revenues by 70 percent, while increasing the employee base by only 10 percent.
Abstract: Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.
Abstract: Lean supply chain management and lean sourcing strategies are relatively new to the apparel industry, generating more talk than broad implementation to date. In this the final paper of our “Lean Is Fashionable” thought leadership series, we define a lean supply chain action plan with five concrete steps for building a collaborative infrastructure between your company and other members of your supply network. These represent an eleven year culmination of our and our customers’ real world experiences in implementing lean supply chain strategies that are designed as a road map to achieving a more collaborative and profitable future.
Abstract: This white paper examines how Pertmaster can reduce exposure to project cost risk throughout the project lifecycle by using a combination of a high level cost estimate analysis and a detailed schedule-based cost risk analysis. Contingency and management reserve is also discussed.
Abstract: All government projects must be run as efficiently as possible. Modeling and simulation tools can help maximize efficiency and predict the costs and risks associated with many government projects. Model-building templates, plus features that allow users to share and re-use models and create custom models, can help government successfully design and complete major environmental and infrastructural projects. Find out more.
Abstract: The role of finance departments needs to shift from cost center and scorekeeper to that of key advisor to the business. That’s why you need to change processes to help employees work more efficiently on high-value analytical tasks. Implementing next-generation enterprise financial systems will help balance control, transaction processing, and decision support—as well as lower your total cost of ownership.
Abstract: Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.
Abstract: Customer service has long been an 'island unto itself,' where efficiency and volume—and not building customer relationships—have reigned supreme. But priorities are changing. The mission now is to serve better, faster, cheaper—and to make more money in the process. Best-in-class customer service organizations see cost efficiency and revenue as allies, not enemies. What are their secrets?
Abstract: Whether it’s for an in-house delivery model or an on-demand model, a business case needs to justify the total value of a solution. This ensures that the selected delivery model will help reduce operational costs and drive continuous value from IT investments. Learn how to properly prepare a business case that includes a total cost of ownership (TCO) analysis to assess both cost impacts and line-of-business impacts.