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Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they

call accounting  a Call-centric CRM? Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be Read More
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Documents related to » call accounting


Business Case - Metro Canada Logistics
Metro Canada Logistics, a third party provider of warehousing, transporatation, and related logistics services streamlines accounting processes with the help of

call accounting  Logistics products and services, call (514)333-5500 or visit the Web site at: www.metrocanlogistics.com/ © 2003 Microsoft Corporation. All rights reserved. This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Example: Active Directory, Windows, the Windows logo, Windows Server, and Windows Server System are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The Read More
ACCPAC -- Being Much More Than Meets The Eye
By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an accounting solutions provider, may have

call accounting  sales force automation (SFA), call center automation, marketing automation, customer and partner Internet self-service, and integrated workflow. To that end, sales team leaders should be able to oversee up-to-the-minute opportunity management activities including sales cycle analysis, territory alignment, call-list assembly and proposal generation. Customer care specialists should in turn be able to use ACCPAC eCRM incident logging, tracking, escalation and resolution management functions to enhance Read More
Geac Upgrades Accounting And Human-Resources Apps -- SQL Release 6.0 Simplifies Purchasing And HR Services For Midsize Companies
Geac SmartEnterprise Solutions released an updated version of its human resources and accounting applications for midsize companies at the beginning of January.

call accounting  the company a first call provider in some esoteric markets whose customers turn to it first for further system enhancements (See user recommendation). Geac intends to mine its existing large client base. While we believe that Geac's product strategy against the largest ERP vendors is shrewd, one should not discount fierce competition coming from its nimble mid-market competitors, like Lawson Software and Great Plains. These vendors have been offering self-service applications via the Web for over a Read More
FinancialForce Accounting Summer ’12 Bridges Salesforce Service Cloud and Accounting
FinancialForce Accounting Summer ’12 is launched just in time for the Dreamforce 2012 conference. FinancialForce Accounting has been extended to work with

call accounting  the customer service center (call center) from a cost center to a profit center. Why? Because customer service departments are absorbing ever-more customer interactions, creating the need for a broader, deeper view of customers. That includes insights on the financial relationship with the customer. FinancialForce.com is doing this to extend the traditional 360° CRM view of customers to encompass a complete financial view of the customer, something the company is calling “financial relationship Read More
Document Management: A Practical Guide for Accounting and IT in Midsized Organizations


call accounting  Management: A Practical Guide for Accounting and IT in Midsized Organizations Read More
Provision Fund Accounting
In addition to the solutions offered by Microsoft, Protéan provides the ProVision Fund Accounting package, a solution targeted at public entities and

call accounting  Fund Accounting In addition to the solutions offered by Microsoft, Protéan provides the ProVision Fund Accounting package, a solution targeted at public entities and nonprofit organizations of all sizes. Read More
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent

call accounting  the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Read More
SMB Finance and Accounting Checklist: What You Need to Consider Before You Buy
Making a list and checking it twice is a particularly good practice when picking a finance and accounting software solution. If you don’t find the right product

call accounting  Finance and Accounting Checklist: What You Need to Consider Before You Buy Making a list and checking it twice is a particularly good practice when picking a finance and accounting software solution. If you don’t find the right product for your company, you’ll just pay for the mistakes on the back end. But first you need to know which features your small to midsize business must have and which you don’t want. Get some tips that will help you create your finance and accounting checklist. Read More
Project-oriented versus Generic GL-oriented ERP/Accounting Systems
Caught between big-vendor ERP offerings requiring heavy customization, and off-the-shelf project management solutions that are easily outgrown, project-oriented

call accounting  oriented versus Generic GL-oriented ERP/Accounting Systems Originally published - December 22, 2003 Project-oriented Organizations The unique business needs of project-oriented organizations, when addressed by large ERP vendors that offer general-purpose enterprise software, require heavy customization in order to work. On the other hand, when project-oriented organizations turn to small off-the-shelf project-management solutions, these solutions are soon outgrown by the user company. These Read More
Why Progressive Businesses Use Cloud-Based Call Center Software
No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the

call accounting  Progressive Businesses Use Cloud-Based Call Center Software No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More
The 2011 Buyer's Guide to Accounting and Financial Software
Too often, finance professionals must contend with outdated financial and accounting systems that present spiraling overhead costs, functional limitations, and

call accounting  2011 Buyer's Guide to Accounting and Financial Software Too often, finance professionals must contend with outdated financial and accounting systems that present spiraling overhead costs, functional limitations, and unnecessary risks. And that makes it challenging for them to respond to complex business issues such as frequent regulatory change and increased compliance challenges--as well as requirements for visibility across multiple entities, currencies, and tax and regulatory frameworks. Download Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

call accounting  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More
9 Things to Look For in Lean Accounting Software for Manufacturers
I attended the Lean Accounting Summit in Orlando in September, and I’m still struck by the totally different attitudes of companies that choose lean

call accounting  understanding of lean. They typically pick and choose their lean manufacturing tools, and ignore other lean principles that contribute to success, if not playing an even more vital role. One example of such overlooked principles: lean accounting. The problem is that lean transformation quickly collides with existing accounting practices—and the sooner a business realizes this, the better. Clearly, you cannot improve during your lean transformation journey without transforming your accounting (and your Read More

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